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Marriott Bonvoy Logo Marriott Bonvoy · Sales

Assistant Director of Sales - MICE

Malaysia, Kuala Lumpur · Job Posted January 26, 2026
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Job Description

Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.

Job Responsibility

  • Assists in leading the property’s segmented sales effort
  • Assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction
  • Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships
  • Achieves personal booking goals
  • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment
  • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business
  • Works with management team to create and implement a sales plan addressing revenue, customers and the market
  • Assists with the development and implementation of promotions, both internal and external
  • Provides positive and aggressive leadership to ensure maximum revenue potential
  • Recommends booking goals for sales team members
  • Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager
  • Participates in sales calls with members of sales team to acquire new business and/or close on business
  • Executes and supports the operational aspects of business booked
  • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
  • Assists Revenue Management with completing accurate six period projections
  • Reviews sales and catering guest satisfaction results to identify areas of improvement
  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction
  • Empowers employees to provide excellent customer service
  • Observes service behaviors of employees and provides feedback to individuals and/or managers
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
  • Ensures that a customer recognition program is in effect throughout Sales
  • Executes and supports the company’s Customer Service Standards and property’s Brand Standards
  • Participates in and practices daily service basics of the brand
  • Executes exemplary customer service to drive customer satisfaction and loyalty
  • Serves the customer by understanding their needs and recommending the appropriate features and services
  • Gains understanding of the property’s primary target customer and service expectations
  • Develops and manages relationships with key stakeholders, both internal and external
  • Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships

Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area
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