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Marriott Bonvoy Logo Marriott Bonvoy · Sales

Assistant Director of Sales Center

Malaysia, Kuala Lumpur · Job Posted April 11, 2026
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Job Description

Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.

Job Responsibility

  • Assists in leading the property’s segmented sales effort
  • Assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction
  • Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships
  • Achieves personal booking goals
  • Works with sales leader to ensure understanding of sales strategy and effective implementation
  • Assists in the development, implementation and sustaining of aggressive solicitation program
  • Works with management team to create and implement a sales plan
  • Assists with the development and implementation of promotions
  • Provides positive and aggressive leadership to ensure maximum revenue potential
  • Recommends booking goals for sales team members
  • Approves space release for catering to maximize revenue
  • Participates in sales calls with members of sales team
  • Executes and supports the operational aspects of business booked
  • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
  • Assists Revenue Management with completing accurate six period projections
  • Reviews sales and catering guest satisfaction results
  • Displays leadership in guest hospitality, exemplifies customer service
  • Interacts with guests to obtain feedback on product quality and service levels
  • Meets with guests during pre- and post-convention meetings
  • Empowers employees to provide excellent customer service
  • Observes service behaviors of employees and provides feedback
  • Incorporates guest satisfaction as a component of department meetings
  • Ensures that a customer recognition program is in effect
  • Executes and supports the company’s Customer Service Standards and property’s Brand Standards
  • Participates in and practices daily service basics of the brand
  • Executes exemplary customer service to drive customer satisfaction and loyalty
  • Serves the customer by understanding their needs and recommending the appropriate features and services
  • Gains understanding of the property’s primary target customer and service expectations
  • Develops and manages relationships with key stakeholders
  • Works collaboratively with off-property sales channels
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance
  • Attends customer events, trade shows and sales missions

Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area
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