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Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
Job Responsibility:
Assists in leading the property's segmented sales effort
Assists in implementation of segment sales strategy
Achieves personal booking goals
Works with sales leader to ensure understanding of sales strategy
Assists in development and implementation of aggressive solicitation program
Works with management team to create and implement sales plan
Assists with development and implementation of promotions
Provides leadership to ensure maximum revenue potential
Recommends booking goals for sales team members
Approves space release for catering to maximize revenue
Participates in sales calls to acquire new business
Executes operational aspects of business booked
Analyzes market information using sales systems
Assists Revenue Management with accurate projections
Reviews sales and catering guest satisfaction results
Displays leadership in guest hospitality
Interacts with guests to obtain feedback
Meets with guests during pre- and post-convention meetings
Empowers employees to provide excellent customer service
Observes service behaviors and provides feedback
Ensures customer recognition program is in effect
Executes company's Customer Service Standards
Serves customers by understanding their needs
Develops and manages relationships with key stakeholders
Works collaboratively with off-property sales channels
Works with Human Resources, Engineering and Loss Prevention
Attends customer events, trade shows and sales missions
Requirements:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area
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