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Assistant Director of Sales position at Four Points by Sheraton Kuala Lumpur City Centre focusing on weddings and social events. The role involves leading sales efforts, implementing strategies to achieve revenue goals, building customer relationships, and ensuring exceptional guest service in a hospitality environment.
Job Responsibility:
Assist in leading property's segmented sales effort
Implement segment sales strategy and achieve revenue goals
Conduct day-to-day sales activities with focus on building long-term customer relationships
Achieve personal booking goals
Work with sales leader to implement sales strategy
Assist in development and implementation of solicitation programs
Create and implement sales plans addressing revenue and customers
Assist with development of promotions
Provide leadership to ensure maximum revenue potential
Approve space release for catering to maximize revenue
Participate in sales calls to acquire new business
Execute operational aspects of business booked
Analyze market information using sales systems
Assist Revenue Management with projections
Review guest satisfaction results
Display leadership in guest hospitality
Interact with guests for feedback
Meet with guests during pre- and post-convention meetings
Empower employees for excellent customer service
Develop and manage relationships with key stakeholders
Work collaboratively with off-property sales channels
Attend customer events and trade shows
Requirements:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years experience in sales and marketing or related professional area
OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 1 year experience in sales and marketing or related professional area
Experience in developing and executing sales strategies
Experience in maximizing revenue and managing sales activities
Experience analyzing sales and financial data
Experience ensuring exceptional customer service
Experience building successful relationships with stakeholders
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