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Assistant Director of Rooms

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Four Seasons

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Location:
Malaysia , Kuala Lumpur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Assistant Director of Rooms directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Laundry, Guest Services and Guest Experience. They act as the senior manager in these areas when the Division Head is not available and also assumes responsibility as Director of Rooms in their absence. Their primary focus is to ensure that standards are met, guests and employees are satisfied and problems are promptly resolved. The Assistant Director of Rooms also works closely with Sales and Reservations to manage and optimize the room inventory occupancy.

Job Responsibility:

  • Manages the Department Heads in the departments named above
  • Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
  • Interviews and trains the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Reviews and monitors schedules of staff in all departments in the Rooms Division
  • Supports Department Heads with team development plans, coaching, and continuous skills enhancement to elevate overall performance and engagement
  • Monitors departmental activities to ensure that standards are being met, staff is being supported, and guest needs are delivered consistently
  • Inspects all areas of responsibility in the Rooms Division
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolves complaints in person, by phone, or through written message
  • Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests accurately and promptly through personal and telephone interaction
  • Assures that financial goals are being met
  • Monitors and controls labor expenses and supplies/equipment expenses
  • Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue
  • Drives Rooms Upselling performance and supports the team in achieving upsell conversion goals, while also promoting cross‑selling initiatives for hotel outlets to optimize overall property revenue
  • Maintains close relationships with retail tenants and concessions to ensure guest service standards and revenue/expense targets are met
  • Assists the Director of Rooms in preparing the Annual Budget
  • Acts as the senior manager in the Rooms Division in the absence of the Director
  • Assists the Director of Rooms in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division

Requirements:

  • 3 to 5 Years’ Experience in Operations Rooms and as Department Head
  • Degree holder in hotel or any other related field
  • Strong leadership and interpersonal skills
  • Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
  • Excellent reading, writing, and oral proficiency in English language
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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