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Assistant Director of Rooms

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Four Seasons

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Location:
Japan , Tokyo, Chiyoda-ku

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position oversees Front Desk, Concierge, Housekeeping, SPA, Valet, and Communications, ensuring exceptional guest service, efficient operations, and effective team management.

Job Responsibility:

  • Oversee Front Desk, Rooms Operations, Housekeeping, and outsourced staff
  • Handle guest inquiries, complaints, special requests, and ensure the highest level of hospitality
  • Conduct regular inspections, implement Perfect Room Program, and maintain hygiene and safety standards
  • Manage staff schedules, monitor punctuality, and ensure grooming/uniform standards
  • Plan and deliver training programs, develop departmental leaders, and conduct annual performance evaluations
  • Encourage creativity and innovation among staff, recognizing contributions
  • Maximize productivity through multi-skilling, multi-tasking, and flexible scheduling
  • Monitor labor and departmental expenses, collaborate with Reservations, Sales, and Front Office to optimize rate, occupancy, and revenue
  • Participate in P&L and revenue meetings, prepare budgets, and propose initiatives to improve profitability
  • Oversee preparation and updating of departmental manuals
  • Implement and maintain hotel service standards and Rooms Operating Guidelines
  • Work with Heads of Department to explore marketing and PR opportunities to increase brand awareness and drive business
  • Ensure compliance with fire, health, safety, and security regulations
  • Respond swiftly and effectively to emergencies and safety incidents

Requirements:

  • College Degree or High School diploma
  • Minimum 2–3 years required
  • 5–8 years preferred experience in a hotel environment or related field
  • Advanced proficiency in Japanese and English for effective communication with guests, staff, and stakeholders
  • Occasional travel as required
  • Working knowledge of Front Desk and Housekeeping operations
  • Proficiency with computer systems, Microsoft Office, and other hotel-related systems
  • Knowledge of cleaning equipment such as washers, dryers, and pressers
  • Excellent written and verbal communication, strong interpersonal skills
  • Ability to multi-task and work safely, prudently, and in an organized manner

Nice to have:

  • 5–8 years preferred experience in a hotel environment or related field
  • Guest-focused with a strong service mindset
  • Strong leadership and cross-department communication skills
  • Creative, proactive, and passionate about developing team members

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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