Assistant Director of Rooms

• Lead and oversee all Rooms Division operations ensuring seamless daily operations in the absence of a Director of Rooms
• Champion exceptional guest satisfaction by ensuring service delivery meets and exceeds luxury brand standards, with a strong focus on personalized, culturally aware, and anticipatory service
• Partner closely with the Resort Manager to translate strategic objectives into clear operational plans, KPIs, and service initiatives across the Rooms Division
• Oversee service quality frameworks, performance metrics, and continuous improvement initiatives across the Rooms Division to enhance efficiency, consistency, and guest satisfaction
• Direct all housekeeping operations, including cleanliness standards, room readiness, preventive maintenance coordination, inventory control, and sustainability practices
• Manage workforce planning, scheduling, and labor optimization to ensure operational efficiency while maintaining service excellence and budget compliance
• Prepare, manage, and track Rooms Division budgets, with strong control over labor, operating expenses, productivity ratios, and cost‑saving initiatives
• Recruit, train, coach, and develop department managers and supervisors, building a strong leadership pipeline and a high‑performance, service‑driven culture
• Work closely with Engineering, Security, Food & Beverage, Finance, and Sales to ensure smooth operations, quick issue resolution, and consistent guest experiences
• Act as the senior Rooms leader on duty, handling escalated guest concerns, service recovery, and operational challenges with diplomacy and decisive leadership

• 5–8 years of progressive experience in luxury or resort hotel operations, with strong exposure to Front Office and Housekeeping leadership roles with pre-opening experience preferred
• Proven ability to lead large, diverse teams with empathy, cultural awareness, and authority, fostering engagement, accountability, and collaboration
• Demonstrated understanding of budgeting, labor management, productivity metrics, and cost control within the Rooms Division
• In‑depth knowledge of housekeeping processes, quality standards, workflow optimization, and sustainability practices in a luxury resort environment
• Ability to balance strategic planning with operational involvement, thriving in a fast‑paced, high‑expectation environment while reporting directly to senior leadership
• Exceptional communication skills and command of Spanish and English language

pre-opening experience

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary Employee Meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates