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Assistant Director of Rooms

Marriott Bonvoy

Location:
Thailand , Bangkok

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Functions as the strategic business leader of the property's Rooms Operations
Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping
Works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
Ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
Monitors Rooms operations sales performance against budget
Reviews reports and financial statements to determine Rooms operations performance against budget
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams
Develops systems to enable associates to understand guest satisfaction results
Communicates a clear and consistent message regarding departmental goals to produce desired results
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
Responds to and handles guest problems and complaints
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
Ensures associates are treated fairly and equitably
Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings)
Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance
Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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