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Assistant Director of Rooms

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Australia , Sydney

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Explore a bold new career path at W Hotels, where your natural talent is celebrated, and your individuality fuels our culture. W’s work environment is crafted to spark imagination, ignite curiosity, and bring the iconic W experience to life for our guests. W Sydney is now casting for an Assistant Director of Rooms to assist in leading our Rooms Division operation.

Job Responsibility:

  • Assist in leading our Rooms Division operation including Welcome (Reception), Whatever/Whenever (Guest Services), Wheels (Valet/Porter), Concierge, Style (Housekeeping), FIT (Gym) and AWAY® Spa
  • Responsible for developing and executing departmental & brand service strategies, guest satisfaction scores and overall guest experience journey

Requirements:

  • Champions the W brand’s service vision for product and service delivery
  • Communicates a clear and consistent message regarding departmental goals to produce desired results
  • Makes and executes the necessary decisions to keep the operations moving forward toward achievement of goals
  • Interacts with guests to obtain feedback on product quality and service levels
  • effectively responds to and handles guest problems and complaints
  • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
  • Delivers excellent customer service throughout the customer experience and encourages the same from other talents
  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
  • Monitors Rooms operations sales performance against budget
  • Reviews reports and financial statements to determine Rooms operations performance against budget
  • Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses
  • Sets goals and expectations for direct reports using the performance review process and holds talent accountable for successful performance
  • Takes on talent feedback, utilizes an “open door policy” and reviews talent satisfaction results to identify and address talent problems or concerns
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
What we offer:
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
  • Discounts on food & beverage across all our hotels
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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