Assistant Director of Rooms

• Define and execute the strategic and operational direction of the department in collaboration with the Executive Leadership Team, ensuring consistent, efficient operations aligned with hotel objectives
• Supervise and support the Rooms Division Department Heads, ensuring effective communication, adherence to service standards, and excellent response to guest and employee needs
• Maintain strong visibility across the operation through daily inspections to ensure quality, cleanliness, and compliance with standards
• Lead, coach, and develop the team through continuous feedback
• Oversee effective recruitment, onboarding, training, development, and performance evaluation to foster a culture of excellence
• Drive operational performance through clear metrics, data analysis, and continuous process improvement
• Build and maintain strong guest relationships, engaging with frequent guests, VIPs, long-stay clients, and new guests while being visible during key operational moments
• Handle and resolve guest complaints effectively, empowering the team to deliver quick and appropriate service recovery
• Optimize labor and operating costs through effective scheduling, budgeting, purchasing, and inventory control
• Ensure financial targets are met, contributing to the annual budget and monthly P&L review processes
• Respond swiftly and effectively to emergencies or safety incidents, ensuring guest and employee well-being
• Collaborate closely with the Director of Engineering to ensure proper maintenance of facilities, public areas, and guest rooms
• Manage contracts and oversee external vendors and contractors to ensure compliance with hotel standards and service expectations

• 3+ years of experience in a Rooms Division management role within 5-star luxury hotels, with a strong focus on service excellence
• University degree in hospitality, hotel management, business administration, or a related field
• Strong understanding of luxury service standards, with exceptional attention to detail and guest experience
• Solid leadership and interpersonal skills, demonstrating maturity, sound judgment, and a proactive, solutions-oriented mindset
• Excellent communication and negotiation skills
• Strong organizational skills, with the ability to prioritize, delegate, and problem-solve in a dynamic, fast-paced environment
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
• Proficiency in Spanish and English
• additional languages are highly valued

additional languages are highly valued