Assistant Director of Rooms

• Set strategic and operational direction in collaboration with the executive leadership team
• Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Rooms Division Managers and future leaders
• Ensure effective selection, training, development, and evaluation of all team members
• Drive performance by setting metrics and benchmarks, identifying ways to improve how we do things
• Develop strong relationships with the leadership team and employees in and outside Rooms Division
• Maintain visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
• Handle guest complaints effectively and empower the team to address any problems or service issues
• Work closely with Reservations, Sales & Marketing to execute effective operations and to revenue strategies to meet budgeted revenue goals, including suite upselling
• Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
• Manage contracts and work performed by external suppliers and outsourced contractors
• Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success

• 3-5+ years of operational management experience within luxury hospitality
• 2+ years experience acting in a Departmental Head role within the Rooms Division
• Strong managerial experience and knowledge within both Front Office and Housekeeping/Laundry is essential
• A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
• A positive, can-do attitude that shows resilience and maturity, adapting to different situations
• Exceptional communication skills with the ability to engage and influence guests, colleagues, and stakeholders at all levels
• Understanding of luxury components, with a sharp attention to detail and high focus on service
• Ability to prioritise, organise, problem solve and delegate in a demanding environment
• Excellent reading, writing, and oral proficiency in English and Spanish languages, preferred
• College degree holder in hospitality or any other related field
• Flexibility to work rotating shifts, weekends, nights, and public holidays as required by hotel operations

Excellent reading, writing, and oral proficiency in Spanish languages

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals