Assistant Director of Rooms Job at Four Seasons (New York)

Job Description

The Four Seasons Hotel New York Downtown is looking for an Assistant Director of Rooms who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Director of Rooms, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel.

Job Responsibility

Directs and controls the activities of the Front Desk, Guest Services, CORE, Guest relations/Concierge/Door/ Bell and Housekeeping
Acts as the senior manager in these departments when department head is unavailable
Responds to a wide variety of guest requests
Serves as the guest ambassador and key point person to assist guests
Oversees the Department Heads in the departments named above
Interviews candidates for available positions in Rooms Division
Trains new hire employees and on board staff
Conducts performance evaluations and disciplines staff when needed
Review and Monitor schedules in all departments of the Rooms Division
Inspect daily all areas of responsibility
Resolves customer complaints from all areas of the hotel
Assists customers in all inquiries in connection with hotel services
Assures that financial goals are being met
Monitors and controls labor expense, and supplies/equipment expenses
Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue
Support Planning Committee in preparing annual budget and reviewing monthly P&L
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation
Work in close collaboration with Director of Engineering to ensure maintenance of our property and guest rooms
Conduct daily standard tests and inspections
Collaborate with Director of Revenue to manage inventory and resolve potential issues
Participate to daily briefings in the Rooms Division
Collaborate with Learning and Development manager to provide support in training and ensure standards are met

Requirements

College degree preferred
3-4 years of luxury hotel experience in Rooms Division
Ability to read, write and English

Nice to have

Enthusiastic, optimistic and passionate
Self-driven and solution oriented
Invested in your team
Fosters inclusion and embraces diversity
Client obsessed
Organized and pro-active
Has integrity

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

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Assistant Director of Rooms

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