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Assistant Director of Rooms

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Four Seasons

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Location:
United States of America , New York

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

125000.00 - 130000.00 USD / Year
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Job Description:

The Four Seasons Hotel New York Downtown is looking for an Assistant Director of Rooms who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Director of Rooms, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel.

Job Responsibility:

  • Directs and controls the activities of the Front Desk, Guest Services, CORE, Guest relations/Concierge/Door/ Bell and Housekeeping
  • Acts as the senior manager in these departments when department head is unavailable
  • Responds to a wide variety of guest requests
  • Serves as the guest ambassador and key point person to assist guests
  • Oversees the Department Heads in the departments named above
  • Interviews candidates for available positions in Rooms Division
  • Trains new hire employees and on board staff
  • Conducts performance evaluations and disciplines staff when needed
  • Review and Monitor schedules in all departments of the Rooms Division
  • Inspect daily all areas of responsibility
  • Resolves customer complaints from all areas of the hotel
  • Assists customers in all inquiries in connection with hotel services
  • Assures that financial goals are being met
  • Monitors and controls labor expense, and supplies/equipment expenses
  • Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue
  • Support Planning Committee in preparing annual budget and reviewing monthly P&L
  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
  • Responds swiftly and effectively in any hotel emergency or safety situation
  • Work in close collaboration with Director of Engineering to ensure maintenance of our property and guest rooms
  • Conduct daily standard tests and inspections
  • Collaborate with Director of Revenue to manage inventory and resolve potential issues
  • Participate to daily briefings in the Rooms Division
  • Collaborate with Learning and Development manager to provide support in training and ensure standards are met

Requirements:

  • College degree preferred
  • 3-4 years of luxury hotel experience in Rooms Division
  • Ability to read, write and English

Nice to have:

  • Enthusiastic, optimistic and passionate
  • Self-driven and solution oriented
  • Invested in your team
  • Fosters inclusion and embraces diversity
  • Client obsessed
  • Organized and pro-active
  • Has integrity
What we offer:
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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