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Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals.
Job Responsibility:
Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms
Ensures Rooms Operations meet the brand’s standards and targets customer needs
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Assists in leading specific team while meeting or exceeding property goals
Supporting the Leading of Rooms Team
Contributing Information to Support Managing to Budget
Ensuring Exceptional Customer Service
Managing and Conducting Human Resources Activities
Requirements:
High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area