Assistant Director of Rooms Job at Tandem Hospitality Group (Westminster)

Assistant Director of Rooms

Functions as the strategic business leader of the property's Rooms Operations. A...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Job Responsibility

Managing Profitability
Managing Revenue Goals
Leading Operations and Department Teams
Managing the Guest Experience
Managing and Conducting Human Resources Activities

Fulltime

Assistant Director of Rooms

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

Dominican Republic , Samaná

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5–8 years of progressive experience in luxury or resort hotel operations, with strong exposure to Front Office and Housekeeping leadership roles with pre-opening experience preferred
Proven ability to lead large, diverse teams with empathy, cultural awareness, and authority, fostering engagement, accountability, and collaboration
Demonstrated understanding of budgeting, labor management, productivity metrics, and cost control within the Rooms Division
In‑depth knowledge of housekeeping processes, quality standards, workflow optimization, and sustainability practices in a luxury resort environment
Ability to balance strategic planning with operational involvement, thriving in a fast‑paced, high‑expectation environment while reporting directly to senior leadership
Exceptional communication skills and command of Spanish and English language

Job Responsibility

Lead and oversee all Rooms Division operations ensuring seamless daily operations in the absence of a Director of Rooms
Champion exceptional guest satisfaction by ensuring service delivery meets and exceeds luxury brand standards, with a strong focus on personalized, culturally aware, and anticipatory service
Partner closely with the Resort Manager to translate strategic objectives into clear operational plans, KPIs, and service initiatives across the Rooms Division
Oversee service quality frameworks, performance metrics, and continuous improvement initiatives across the Rooms Division to enhance efficiency, consistency, and guest satisfaction
Direct all housekeeping operations, including cleanliness standards, room readiness, preventive maintenance coordination, inventory control, and sustainability practices
Manage workforce planning, scheduling, and labor optimization to ensure operational efficiency while maintaining service excellence and budget compliance
Prepare, manage, and track Rooms Division budgets, with strong control over labor, operating expenses, productivity ratios, and cost‑saving initiatives
Recruit, train, coach, and develop department managers and supervisors, building a strong leadership pipeline and a high‑performance, service‑driven culture
Work closely with Engineering, Security, Food & Beverage, Finance, and Sales to ensure smooth operations, quick issue resolution, and consistent guest experiences
Act as the senior Rooms leader on duty, handling escalated guest concerns, service recovery, and operational challenges with diplomacy and decisive leadership

What we offer

Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary Employee Meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Assistant Director of Rooms

The Assistant Director of Rooms is responsible for overseeing all aspects of the...

Location

Malaysia , Langkawi

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 5 years of experience in luxury hotel or resort with a strong focus on Rooms Division or Front Office operations
Previous experience in a supervisory or leadership role in a luxury hotel or resort environment is highly desirable
Excellent leadership and people management skills, with the ability to motivate and develop a diverse team
Strong customer service orientation with the ability to manage and exceed guest expectations
Strong problem-solving and decision-making abilities

Job Responsibility

Oversee the daily operations of the Front Office, Housekeeping, Recreation and Guest Services teams to ensure smooth, efficient, and high-quality service
Ensure guest expectations are consistently met or exceeded through exceptional service and attention to detail
Coordinate and supervise check-in/check-out processes, room assignments, and special guest requests
Assist in managing the Rooms Division budget, including forecasting and controlling departmental expenses
Implement strategies to maximize revenue, reduce costs, and increase overall profitability of the Rooms Division

What we offer

Local single package
Competitive salary, and a comprehensive benefits
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resort
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Assistant Director of Rooms

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Functions as the strategic business leader of the property's Rooms Operations
Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping
Works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
Ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
Monitors Rooms operations sales performance against budget

Fulltime

Assistant Director of Rooms

The Four Seasons Hotel New York Downtown is looking for an Assistant Director of...

Location

United States of America , New York

Salary:

125000.00 - 130000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferred
3-4 years of luxury hotel experience in Rooms Division
Ability to read, write and English

Job Responsibility

Directs and controls the activities of the Front Desk, Guest Services, CORE, Guest relations/Concierge/Door/ Bell and Housekeeping
Acts as the senior manager in these departments when department head is unavailable
Responds to a wide variety of guest requests
Serves as the guest ambassador and key point person to assist guests
Oversees the Department Heads in the departments named above
Interviews candidates for available positions in Rooms Division
Trains new hire employees and on board staff
Conducts performance evaluations and disciplines staff when needed
Review and Monitor schedules in all departments of the Rooms Division
Inspect daily all areas of responsibility

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Assistant Director of Rooms

The Assistant Director of Rooms oversees and directs all operational, financial,...

Location

Anguilla , West End

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3-5+ years of operational management experience within luxury hospitality
2+ years experience acting in a Departmental Head role within the Rooms Division
Strong managerial experience and knowledge within both Front Office and Housekeeping/Laundry is essential
A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
A positive, can-do attitude that shows resilience and maturity, adapting to different situations
Exceptional communication skills with the ability to engage and influence guests, colleagues, and stakeholders at all levels
Understanding of luxury components, with a sharp attention to detail and high focus on service
Ability to prioritise, organise, problem solve and delegate in a demanding environment
Excellent reading, writing, and oral proficiency in English and Spanish languages, preferred
College degree holder in hospitality or any other related field

Job Responsibility

Set strategic and operational direction in collaboration with the executive leadership team
Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Rooms Division Managers and future leaders
Ensure effective selection, training, development, and evaluation of all team members
Drive performance by setting metrics and benchmarks, identifying ways to improve how we do things
Develop strong relationships with the leadership team and employees in and outside Rooms Division
Maintain visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
Handle guest complaints effectively and empower the team to address any problems or service issues
Work closely with Reservations, Sales & Marketing to execute effective operations and to revenue strategies to meet budgeted revenue goals, including suite upselling
Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
Manage contracts and work performed by external suppliers and outsourced contractors

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Director of Rooms

Reporting to the General Manager, this role is responsible for all operational, ...

Location

Argentina , Buenos Aires

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3+ years of experience in a Rooms Division management role within 5-star luxury hotels, with a strong focus on service excellence
University degree in hospitality, hotel management, business administration, or a related field
Strong understanding of luxury service standards, with exceptional attention to detail and guest experience
Solid leadership and interpersonal skills, demonstrating maturity, sound judgment, and a proactive, solutions-oriented mindset
Excellent communication and negotiation skills
Strong organizational skills, with the ability to prioritize, delegate, and problem-solve in a dynamic, fast-paced environment
Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
Proficiency in Spanish and English
additional languages are highly valued

Job Responsibility

Define and execute the strategic and operational direction of the department in collaboration with the Executive Leadership Team, ensuring consistent, efficient operations aligned with hotel objectives
Supervise and support the Rooms Division Department Heads, ensuring effective communication, adherence to service standards, and excellent response to guest and employee needs
Maintain strong visibility across the operation through daily inspections to ensure quality, cleanliness, and compliance with standards
Lead, coach, and develop the team through continuous feedback
Oversee effective recruitment, onboarding, training, development, and performance evaluation to foster a culture of excellence
Drive operational performance through clear metrics, data analysis, and continuous process improvement
Build and maintain strong guest relationships, engaging with frequent guests, VIPs, long-stay clients, and new guests while being visible during key operational moments
Handle and resolve guest complaints effectively, empowering the team to deliver quick and appropriate service recovery
Optimize labor and operating costs through effective scheduling, budgeting, purchasing, and inventory control
Ensure financial targets are met, contributing to the annual budget and monthly P&L review processes

Fulltime

Assistant Director of Rooms

The Assistant Director of Rooms' primary role is to ensure high quality service ...

Location

United States , Westminster

Salary:

58000.00 - 60000.00 USD / Year

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

What we offer

Accrued, paid time off
Medical, dental, & vision insurance for eligible employees
Eligible to participate in Company's 401(k) program with employer matching after 90 days
Flexible spending accounts
Basic Life and AD&D insurance
Company-paid life insurance for eligible employees
Employee Paid Short- and Long-Term Disability
Employee Assistance Program
Hotel discount program

Fulltime

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Assistant Director of Rooms

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Assistant Director of Rooms

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Assistant Director of Rooms

Assistant Director of Rooms

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