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Reporting to the Director of Rooms, this role is responsible for all operational, financial and people related matters in Front Office, Concierge and Guest Services as well as supporting when needed in Housekeeping and our Executive Lounge. The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, monitoring standards, problem solving and delivering results for the business, from a people, product and profit perspective. To thrive in this role, the ideal candidate will have an exceptional eye for detail, a thirst for multi-tasking and a hunger for results, by cultivating a constructive, collaborative and performance driven team culture.
Job Responsibility:
Set strategic and operational direction in collaboration with the executive leadership team
Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Rooms Division Managers and future leaders
Ensure effective selection, training, development, and evaluation of all team members
Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things
Develop strong relationships with the leadership team and employees in and outside Rooms Division
Maintain a visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
Work closely with Sales & Marketing to execute effective revenue strategies to meet budgeted revenue goals, including suite upselling
Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
Manage contracts and work performed by external suppliers and outsourced contractors
Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success
Requirements:
3+ years' experience in a Rooms Division Management role in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy
A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
A positive, can-do attitude that shows resilience and maturity, adapting to different situations
Impeccable communication, negotiation and influencing skills
Understanding of luxury components, with a sharp attention to detail and high focus on service
Ability to prioritise, organise, problem solve and delegate in a demanding environment over a period of change
Tertiary Qualifications in hotel and business management highly regarded
What we offer:
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Competitive Salary, wages, and a comprehensive benefits package including department head incentive program