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Assistant Director of Rooms

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Four Seasons

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Location:
Switzerland , Geneva

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Reporting to the Hotel Manager, this role is responsible for all operational, financial, and people-related matters in Front Office, Concierge and Guest Services and Housekeeping. The role balances the critical importance of strategic, high-level leadership with the day-to-day management of the operation by developing and engaging the team, monitoring standards, problem-solving, and delivering results for the business from a people, product, and profit perspective.

Job Responsibility:

  • Set strategic and operational direction in collaboration with the executive leadership team
  • Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Rooms Division Managers and future leaders
  • Ensure effective selection, training, development, and evaluation of all team members
  • Drive performance by setting metrics and benchmarks, identifying ways to improve how we do things
  • Develop strong relationships with the leadership team and employees in and outside Rooms Division
  • Maintain visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
  • Handle guest complaints effectively and empower the team to address any problems or service issues, ensuring guests are well taken care of
  • Work closely with Sales & Marketing to execute effective revenue strategies to meet budgeted revenue goals, including suite upselling
  • Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
  • Manage contracts and work performed by external suppliers and outsourced contractors
  • Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success.

Requirements:

  • 3+ years' experience in a Rooms Division Management role in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy
  • A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
  • A positive, can-do attitude that shows resilience and maturity, adapting to different situations
  • Impeccable communication, negotiation and influencing skills
  • Understanding of luxury components, with a sharp attention to detail and high focus on service
  • Ability to prioritise, organise, problem solve and delegate in a demanding environment over a period of change
  • Tertiary Qualifications in hotel and business management highly regarded
  • Swiss Nationality, Swiss residency authorization or EU citizen will be considered only
  • College degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required
  • Experience required by position is from three to five years of employment in the related position with Four Seasons or other organization
  • Requires a working knowledge of division operations as well as Four and other Rooms computer systems
  • Some travel is required for conferences, training and special events.

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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