Assistant Director of Restaurants

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions
• Set standards and expectations for front and back of house outlet staff and follows up accordingly
• Maintains a commitment to customer service and guest satisfaction
• Prepares forecasts and reports and assists in the development of the food and beverage budget
• Enforces high standards of hygiene and sanitation within the department
• Tracks payroll and Revenue daily
• Establishes par levels for supplies and equipment
• Manages timely completion of performance appraisals
• Monitors time punches in payroll system, ensuring accurate payroll for all associates
• Monitors departments' systems and equipment to ensure their optimum performance
• Develops and implements controls for expense management
• Implements strategies to continually improve revenues
• Assists with the development, training and inspiration of staff for promotion
• Provides prompt follow-up to all guest concerns
• Assists the Director of Food & Beverage with the design and implementation of training programs
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Works with HR to recruit and hire staff
• Ensures compliance for proper new hire and termination paperwork
• Maintains a safe and pleasant work environment
• Promotes high Team Member morale
• Recommends discipline and/or termination when appropriate of team members
• Takes a proactive approach to coaching and counseling
• Resolves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of hospitality trends, especially food & beverage
• Provides general information for guests
• Utilizes labor management tools to schedule and control labors costs
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position
• Attend and satisfactorily complete all required training as assigned
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies
• Maintain accurate MTL, MIL, CTR and SAR as needed

• Must have Highs School Diploma or GED
• Three (3) to Five (5) years of restaurant management experience
• Four (4) + years of multi-unit restaurant management experience
• Strong communication skills in English both written and oral
• Ability to work independently with minimal supervision
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff
• Ability to work under pressure in a fast paced, stressful environment
• Ability to meet multiple deadlines and multi-task
• Ability to have strong critical thinking, analytical and guest service skills
• Must possess a positive attitude with strong organizational and leadership qualities
• Ability to add, subtract, multiply and divide in all units of measure
• Ability to define problems, collect data, establish facts and draw conclusions
• Ability to understand complex instructions and material
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm
• Ability to maintain confidentiality
• Ability to follow and comply with established Casino guest service programs
• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license
• Must be able to provide authorization to work in the United States
• Must be at least 18 years of age
• Must have access to reliable transportation to commute to and from work
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC

Spanish or other language skills a plus

• Competitive compensation
• 100% company paid Medical, Dental, Vision & Prescription coverage for qualified Team Members , on the first day of the month after 60 days of employment
• AD&D and Supplemental insurance coverage
• Defined Benefit Pension Plan upon completion of one year of service with a 5% of compensation contribution