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Assistant Director of Residences

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Four Seasons

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Location:
Saint Kitts and Nevis , Charlestown

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Four Seasons Resort, Nevis is Seeking an Assistant Director of Residences who will be responsible for ensuring the comfort and safety of our residents, their guests, and maintenance of residential assets. Managing and leading employees by providing a work environment which upholds the culture of Four Seasons and is in accordance with the Homeowner’s Association (HOA)

Job Responsibility:

  • Engage with Residence owners creating genuine connections and know their preferences, family members, frequent visitors, and vendors
  • Follow up with glitches and provide personalized recognition for special occasions and events
  • Liaison between The Hotel and Residences
  • Stay informed about The Resort current events and communicate to residents and staff
  • Report any service discrepancies through the proper channels
  • Maintain the physical property to the highest standards including all back of house areas, public areas, parking, landscaping, and equipment
  • Inspections should be conducted on a regular basis with reports kept as required
  • Ensure compliance with all Health and Safety systems
  • Manage and oversee all aspects of employee relations including scheduling, interviewing, training, coaching, recognizing, appreciating, responding appropriately to concerns and complaints, disciplinary action, and payroll
  • Ensure compliance with Residences polices HOA (Homeowner- Association) Agreements, operating procedures, rules and regulations for the residents and staff
  • Ensure proper par levels for supplies and equipment is operational and in good repair
  • Get bids when required for repairs or replacements
  • Allocate costs and track within budgeting guidelines
  • Assist the Director of Residences with creating annual budgets and monitor throughout the year
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Work harmoniously and professionally with co-workers and supervisors

Requirements:

  • Three to Five years in management role with residential property management experience
  • Previous Rooms, Finance and Engineering experience useful
  • Knowledge of residential operations, rules and regulations, HOA policies, finance, governance, and innovative resident experiences
  • The ability to lead a team in a positive and effective manner, creating a great place to work for all
  • Ability to read, write and speak English in a clear manner
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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