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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Director of Recreation

Saint Kitts and Nevis, Charlestown · Job Posted May 15, 2026
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Job Description

The Assistant Director of Recreation plays a key leadership role in delivering exceptional guest experiences across the resort’s recreation, activities, wellness, and leisure divisions. Supporting the Director of Recreation, this position ensures that all programs, facilities, and guest interactions reflect the highest levels of luxury, personalization, and service excellence.

Job Responsibility

  • Support the design and execution of curated recreation and leisure programs that align with luxury hospitality standards
  • Elevate the resort’s activity offerings through innovation, creativity, and alignment with guest expectations
  • Ensure all programs meet the resort’s brand promise and maintain consistently high guest satisfaction scores
  • Oversee daily operations of premium beach and pool areas
  • Collaborate with F&B to ensure seamless poolside and beachside service integration
  • Manage water sports operations ensuring guest safety, equipment excellence, and luxury-tier service delivery
  • Support operations across tennis/pickleball courts, golf areas and active recreation spaces
  • Oversee scheduling for instructors, coaches, and recreation hosts
  • Inspire and lead a diverse recreation team
  • Conduct recruitment, onboarding, and performance evaluations
  • Champion continuous training in safety, service excellence, and guest personalization
  • Ensure all recreation venues maintain five‑star presentation standards
  • Oversee maintenance coordination for equipment, pools, watercraft, activity spaces, and gear
  • Maintain strict adherence to safety protocols, risk management, and emergency response procedures
  • Serve as an accessible leader for guests, ensuring prompt, thoughtful resolution to concerns or special requests
  • Build strong relationships with high‑value guests, VIPs, and long‑stay visitors
  • Monitor guest feedback channels and help implement improvements
  • Support budget development, cost control, revenue generation, payroll scheduling, and forecasting
  • Assist with inventory management, procurement, and vendor relationships
  • Produce reports reflecting participation, revenue, guest satisfaction, staffing, and operational outcomes
  • Serve as Acting Director in their absence
  • Represent the recreation department in cross‑functional meetings

Requirements

  • Bachelor’s degree in Recreation Management, Hospitality, Sports Management, Resort Administration, or a related field preferred
  • 3+ years of recreation or luxury hospitality experience, ideally in a five‑star or Forbes-rated environment
  • Proven leadership or supervisory experience in recreation, wellness, sports, or guest experience
  • Passion for luxury guest service, with strong emotional intelligence and anticipatory service instincts
  • Strong communication and interpersonal skills with the ability to connect with guests from diverse cultures
  • Experience working in outdoor, oceanfront, or resort environments
  • Knowledge of luxury service standards (Forbes, LQA, AAA Five Diamond) strongly preferred
  • CPR/AED/First Aid certification (or ability to obtain shortly after hire)
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