Assistant Director of People & Culture Job at Four Seasons (Florence)

Assistant Director of People and Culture

To assist the Director of People and Culture with the direction of all aspects o...

Location

United States of America , Naples

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferred in Human Resources Management, Business Management or equivalent experience required
Minimum 3 years' experience in a related position is required
First-time Assistant Director of People and Culture candidates will not be considered
Experience in luxury hospitality is preferred
High level of attention to detail
Imperative to work in a fast-paced, high expectation environment
Ability to attract and recruit new, dynamic talent to Four Seasons who compliment the vision of the resort
Excellent written and verbal communication skills
Ability to create professional and effective visual communication
Strong organizational and project management ability

Job Responsibility

Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel
Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover. Responsible for completion of all Stay and Exit Interviews
Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines
Conduct regular audits of insurance records, I-9 records, vacation and sick allowances
Administer and train employees on behalf of People & Culture including but not limited to discipline, benefits, core and culture standards
Organize and supervise all employee recreation programs include holiday parties, children’s party, general meetings etc
With support of the People & Culture Manager, is responsible for the full life cycle of the Employee Experience at the resort
Respond to and attend any related hearings for all employee claims against the hotel including EEOC, NLRB, Workers’ Compensation, Unemployment and Wage & Hour
Actively support the Safety/Lead with Care Committee
Assist the Talent Acquisition Manager and Director of People & Culture with the Talent Acquisition function of the P&C Division for exempt - level roles. Screening, interviewing, facilitating the interview process. If needed, assist in line-level roles

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Assistant Director of People and Culture

The Assistant Director of People & Culture works closely alongside the Regional ...

Location

United Kingdom , London

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proven HR leadership experience
Strong knowledge of UK employment law and HR best practices
Exceptional interpersonal and communication skills with the ability to build trust and influence at all levels
Experience with HRIS systems such as Workday and Fourth (Payroll) is preferred, along with proficiency in Microsoft Office, Canva and DocuSign
A proactive, solution-focused mindset with meticulous attention to detail
Passion for people, culture and creating memorable employee experiences
CIPD qualification or equivalent is preferred

Job Responsibility

Partner with the Regional Director of People and Culture on key strategic initiatives in order to deliver on the employee experience
Oversee day-to-day HR operations and drive strategic people initiatives including cost management
Manage employee relations by providing expert coaching, guidance and resolution strategies to leaders and employees, including disciplinary processes, grievances and appeals
Champion retention and engagement initiatives to foster a positive and inclusive workplace culture
Facilitate career development programmes and succession planning
Oversee onboarding processes to ensure a seamless and engaging experience for new starters
Ensure compliance with UK employment law and maintain accurate documentation
Inspire and lead a team of three, including an Administrator, Officer, and Talent Acquisition Manager

What we offer

Competitive salary package including base salary and an annual incentive (bonus) plan
Excellent Training and Career Development opportunities
Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service
Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
Holiday entitlement increases with years of service up to 33 days off
Free Life Insurance while on duty
Opportunities to build a successful career with global potential
Season Ticket Loan & cycle to work scheme
Free Uniform dry cleaning available
Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year

Fulltime

Assistant Director of People and Culture

The Assistant Director of People and Culture works closely alongside the Directo...

Location

Spain , Madrid

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in similar position
Excellent written and verbal skills
High level of English and a minimum average level of Spanish is required
Exposure to labor law and employment equity regulations
Effective HR administration and people management skills
Full understanding of HR functions and best practices
Works well under pressure and meets tight deadlines
Highly computer literate with capability in email, MS Office and related business and communication tools
Fantastic organizational and time management skills
Strong decision-making and problem-solving skills

Job Responsibility

Assess the needs in areas such as performance management, employee relations, compensation, career development and leadership development and drive the appropriate solutions in these areas
Act as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations
Identify, analyze and initiate appropriate actions to resolve employee concerns
Manage the financial issues for the People and Culture budget including benefits, labor & salary reports and plan cost effective events within the People and Culture budget guidelines
Work closely with Finance regarding labor meeting, employee attestations, wage and hour training
Organize and supervise all employee programs - recognition celebrations, community outreach, internal meetings, etc.
Respond to employee claims, Workers’ Compensation, Unemployment and Wage & Hour
Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of People and Culture
Responsible for hiring process, including contracting and onboarding
Coordinates all aspects of recruitment including job postings, interviews and job offers, tracking applicants and ensuring follow up

Fulltime

Assistant Director, People & Culture

Assistant Director, People & Culture - Fairmont Sonoma Mission Inn & Spa (Hotel)...

Location

United States , Sonoma

Salary:

100000.00 - 113000.00 USD / Year

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Previous human resources leadership experience in a hotel or luxury hospitality environment required
Excellent communication skills in both Spanish and English, with the ability to translate verbally and in writing
Strong interpersonal and relationship-building skills, with a natural ability to connect, support, and influence at all levels
Proven ability to stay composed, flexible, and solutions-focused in a dynamic, luxury hospitality environment
Strong organizational and time-management skills with the ability to prioritize effectively
Solid understanding of Federal, State, and local employment laws and regulations
Creative, thoughtful problem-solving skills with a commitment to high service standards
Ability to lead by example, elevate team culture, and inspire high performance

Job Responsibility

Partner with the Director, People & Culture to shape organizational strategies across employee relations, compensation and benefits, recognition, health & safety, and colleague wellness, ensuring alignment with hotel vision and operational goals
Lead and influence People & Culture initiatives that enhance engagement, elevate colleague experience, and strengthen hotel-wide performance
Guide leaders in the interpretation and consistent application of HR policies and Collective Bargaining Agreements, reinforcing fair, transparent, and legally compliant practices
Support leaders across the hotel with coaching, guidance, and solutions that cultivate a collaborative, high-performance work environment
Champion the hotel’s recruitment strategy, ensuring every department receives proactive support throughout the full talent lifecycle
Oversee benefits administration and workplace safety programs, driving colleague understanding, regulatory compliance, and a safe, accident-free environment
Assist in overseeing the daily operations of the People & Culture office while supporting the performance and development of the Human Resources team
Manage and track Leaves of Absence with precision to ensure full alignment with legislation and company policies
Coordinate and facilitate training programs that reinforce legal compliance, luxury service excellence, and colleague engagement
Plan and execute People & Culture initiatives, celebrations, and recognition programs that strengthen connection and elevate the colleague experience

What we offer

Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide
Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment
401(k) plan with a 100% match on the first 4% of employee contributions
Learning programs to promote growth and development unlocking your full potential
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities

Fulltime

Assistant Director, People & Culture

The Assistant Director of People & Culture is a key member of the hotel’s leader...

Location

Canada , Whistler

Salary:

90000.00 - 100000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of 5 years of progressive Human Resources experience, ideally within a luxury hospitality environment
Formal education in Human Resources or a related discipline, with CPHR designation an asset
A values‑driven leader who naturally leads with the Golden Rule
A passion for excellence, demonstrated through a positive, engaging, and people‑focused leadership style
Strong working knowledge of Canadian payroll policies and procedures, government programs (including Employment Insurance and WorkSafeBC), BC Employment Standards, and the Occupational Health & Safety Act
Proven experience with Canadian immigration programs, policies, and procedures
Demonstrated success supporting high‑volume, seasonal recruitment cycles, with the ability to mentor and guide the Talent Acquisition Manager
A solid understanding of luxury hospitality operations and service culture
The ability to lead, inspire, and develop high‑performing teams
High emotional intelligence and sound judgment, with the ability to navigate complex and sensitive conversations

Job Responsibility

Support the day‑to‑day operations of a fast‑paced People & Culture function within a luxury hospitality environment
Lead, mentor, and engage the People & Culture team in collaboration with the Director of People & Culture
Oversee immigration, relocation, and Task Force programs for the property
Partner in shaping and executing the property’s talent acquisition strategy
Support the delivery of leadership onboarding, department head coaching, and leadership development programs to ensure strong leadership capability and effective transitions
Partner with the Director of People & Culture and leaders to manage employee relations matters, including investigations, discipline, and conflict resolution
Provide People & Culture support to the Housing function, including owner relations, P&L and forecasting, employee relations, inventory management, and mentorship of the Housing Manager
Oversee disability management and all employee leaves, advising leaders and employees throughout the process
Champion employee events and engagement initiatives, ensuring alignment with Four Seasons values and ethics
Support the Director of People & Culture with People & Culture budgeting, performance management, goal setting, and individual development planning

What we offer

Monthly Housing Allowance
Annual incentive Plan
Winter Leisure Pass
ski pass or leisure benefit
Use of the Fitness Facility
Medical, Dental and Sick leave coverage
Company pension plan
Employee Travel Program
complimentary and reduced rates at Four Seasons Worldwide
Excellent Training and Development opportunities

Fulltime

Assistant Director People & Culture

Join a dynamic team and be part of a network of 90 spectacular properties, and 3...

Location

Mexico , Playa del Carmen

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum of 5 years of Human Resources Leadership experience in a hospitality setting
Previous experience in Talent Acquisition, Benefit Administration and Labor Relations
Knowledge of local labor laws and employment law requirements required
Must have up-to-date knowledge on HR trends and practices in the market
Multicultural awareness and able to work with communities and people from diverse backgrounds
Must be able to multi-task, be detail-oriented and organized in a fast paced, high volume environment
Must have ability to work independently with strong initiative and to prioritize or seek clarification in prioritizing work assignments
Ability to create a community which supports a collaborative environment
Self-motivated, energetic and highly responsible
Maintain a professional working environment and attitude

Job Responsibility

Manage the day-to-day operations of the People & Culture Department
Lead and provide support to the People & Culture team members, including assisting with administrative duties as needed
Assist the Regional Director of People & Culture in assessing organizational needs, developing aligned Talent & Culture solutions and implement strategies in the areas of employee relations, recruitment, retention administration and Colleague wellness
Provide assistance related to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings
Support the implementation of People & Culture strategies
Organize, attend and participate in management of employee functions
Maintain relationships with local schools, colleges and universities
Manage and oversee the recruitment process and benefit administration
Manage and tracking of immigration and residency process of employees
Implement retention strategies to fulfill business need objectives

What we offer

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Added luxuries to enhance your experience

Fulltime

Director of People & Culture

The Director of People and Culture forms part of the Executive Leadership team w...

Location

Dominican Republic , Samaná

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Experience in a Director of People & Culture or Assistant Director of People & Culture role required, preferably within a luxury hotel environment
Bachelor’s Degree/4 year Degree is strongly preferred
Human Resources, Educational or Hospitality background is preferable, however, not essential if applicants have previous relevant work experience
A passion for service in Luxury Hospitality while possessing strong financial acumen and ability to understand strategic financial planning and budgeting
Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
Strong experience in Human Resources Leadership and Strategy, Employee Relations and Engagement, Talent Acquisition, Learning and Development, Labour Relations, and Total Rewards
Excellent emotional intelligence and interpersonal skills
Exceptional communication skills and command of Spanish and English language

Job Responsibility

Oversee all aspects of the People and Culture division including but not limited to benefits administration, employee relations, talent acquisition and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees
Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff
Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning and assisting management with career planning and counseling
Supervise the financial issues for the P&C budget including benefits, labor & salary reports and plan cost effective events within the P&C budget guidelines
Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines
Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within
Play an active role in our Wellness programs and responsible for leading successful Diversity Inclusion and Belonging initiatives
Actively balance the requirements of being strategic and tactical and have a high degree of integrity for employee heart of the house spaces

What we offer

Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary Employee Meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Director of People and Culture

To be responsible for planning, managing, controlling, coordinating and particip...

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources Management
Minimum 5 years of Human Resources Management experience
A strong understanding of labor and employment law
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Strong leadership, interpersonal and negotiation skills
Excellent communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder

Job Responsibility

To be responsible for planning, managing, controlling, coordinating and participating in Human Resources activities
To be responsible for the formulation, recommendation and implementation of hotel policies and procedures
To be responsible for planning, coordinating and conducting training need analysis and training programs
To manage the People & Culture department ensuring staff comply with hotel policies and procedures and local and government regulations
To develop and implement recruitment and screening systems and procedures
To coordinate with requisitioning departments, the recruitment of employees
To supervise directly the training department
To analyze training needs in the hotel
To review training policies, procedures and practices and recommend any improvement to the management
To assist department heads and department trainers to conduct job skill and generic training for their staff

What we offer

Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through Accor’s learning programs
Opportunity to grow within your property and across Accor’s Luxury hotels
Ability to contribute to local community and make a difference through our Corporate Social Responsibility

Fulltime

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Assistant Director of People & Culture

Job Description

Job Responsibility

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