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Assistant Director of Patient Transportation and Observation

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Crothall Healthcare

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Location:
United States , Columbia

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

55000.00 - 65000.00 USD / Year
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Job Description:

The Assistant Director plays a hands-on leadership role, supporting the Director in managing daily operations for both departments, ensuring safe, efficient, and compassionate patient movement and monitoring, managing supervisors and frontline associates, and fostering a culture of accountability and service excellence.

Job Responsibility:

  • Support the Director of Patient Transportation and Observation in managing day-to-day departmental operations and staff performance
  • Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members
  • Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery
  • Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs
  • Maintain records and performance data for administrative, quality, and regulatory purposes
  • Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity
  • Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards
  • Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools
  • Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards
  • Foster a teamwork environment that values accountability, respect, and service excellence
  • Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies
  • Help oversee add-on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable

Requirements:

  • Some college education or equivalent management experience accepted
  • Previous healthcare experience or relevant management experience in hospitality, healthcare, or similar service-oriented industries preferred
  • Experience managing frontline associates required
  • Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams
  • Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals
  • Basic financial understanding with accountability for managing and supporting non-complex labor budgets
  • Excellent organizational, analytical, and time management skills with attention to operational detail
  • Strong problem-solving and communication skills, with the ability to perform effectively in fast-paced or high-volume environments
  • Proficient in Microsoft Office Suite and operational software applications
What we offer:
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave
  • Eligible for annual bonus

Additional Information:

Job Posted:
January 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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