Assistant Director of Loss Prevention Job at Marriott Bonvoy (Bengaluru)

Job Description

Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Job Responsibility

Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property
Maintains logs, certifications and documents required by law and Standard Operating Procedures
Trains staff in established emergency procedures and implements accident and fire prevention procedures
Position focuses on ensuring guest and employee satisfaction while achieving the operating budget
Assists in the development and implementation of emergency procedures
Assists in identifying ways to continually improve departmental performance
Complies with policies on proper investigative procedures for loss of property assets
Maintains proper documentation of property patrols
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others
Implements action plans to monitor and control risk
Reports any procedure violations to the appropriate management
Strives to improve service performance
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Assists in establishing guidelines and training so employees understand expectations and parameters
Celebrates successes and publicly recognizes the contributions of team members
Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Encourages and builds mutual trust, respect, and cooperation among team members
Helps employees and guests obtain necessary medical attention on a timely basis
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
Serves as a role model to demonstrate appropriate behaviors
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Meets quality standards and customer expectations on a daily basis
Handles guest problems and complaints effectively
Interacts with guests to obtain feedback on product quality and service levels
Provides services that are above and beyond for customer satisfaction and retention
Sets a positive example for guest relations
Assists in the management of claims by ensuring proper procedures are followed and documented
Brings issues to the attention of the department manager and Human Resources as necessary
Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner
Administers property policies fairly and consistently
Certifies security staff in first aid and CPR
Trains security staff to effectively monitor and protect property assets
Trains staff on proper patrol procedures
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Requirements

High school diploma or GED
2 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
no experience required

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Assistant Director of Loss Prevention

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