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Assistant Director of Information Technology

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Four Seasons

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Location:
United States of America , Kailua-Kona, Hawaii

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Contract Type:
Not provided

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Salary:

85000.00 - 93000.00 USD / Year

Job Description:

The Four Seasons Resort Hualalai is looking for an Assistant Director of IT to help maintain the technology that enables our signature world‑class service. You will play a key role in ensuring our systems, network, and digital platforms run smoothly around the clock to support both guests and our team.

Job Responsibility:

  • Oversee the efficient operation, maintenance, and security of all property computer systems, data, and voice communication
  • Ensure mission‑critical systems (PMS, POS, HSIA, PABX, Call Accounting) remain fully functional around the clock
  • Provide high‑level support for resort leadership, admin users, and guests requiring technical assistance
  • Maintain user accounts, access control, systems documentation, and administration of server and network infrastructure
  • Support OS upgrades, performance monitoring, troubleshooting, backups, and recovery procedures
  • Assist with technology capital and operating budget planning
  • Partner on property‑level and corporate IT initiatives, new technology implementations, and major projects
  • Manage and coordinate third‑party vendor support as needed
  • Provide on‑call 24/7 support for critical systems and network security
  • Promote and ensure compliance with Four Seasons Core Technology Standards
  • Deliver high‑quality tech support to meeting spaces, function rooms, and conference services
  • Assist with company PCI compliance efforts, including participating in audits, assessments, evidence collection, and ongoing security reviews

Requirements:

  • Successful candidate must possess legal work authorization in United States
  • College degree in a related field or equivalent professional experience
  • Minimum three years of IT experience within a hotel or resort environment
  • Strong technical background, including MCSE certification or equivalent networking expertise
  • Hands‑on experience supporting complex networks, servers, and enterprise applications
  • Knowledge of Four Seasons IT core standards, policies, and procedures (preferred)
  • Strong interpersonal skills with the ability to connect with employees at all levels
  • Excellent communication skills, both written and verbal
  • Proactive, solutions‑oriented mindset with strong problem‑solving and decision‑making abilities
  • Ability to work safely, prudently, and in an organized manner
  • Ability to lift up to 40 lbs., perform occasional physical activity (bending, reaching), and navigate stairs within the property
  • Availability to work a flexible schedule in a 24/7 resort operation
What we offer:
  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary ‘Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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