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Assistant Director of Information Technology

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Four Seasons

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Location:
United States of America , Teton Village, Wyoming

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Assistant Director of Information Technology role at Four Seasons Resort and Residences Jackson Hole, a luxurious mountain lodge in the heart of the American West, responsible for overseeing technology systems and support in a hotel/resort environment.

Job Responsibility:

  • Oversee the secure, efficient operation of all property computer systems, data, and voice communications
  • Ensure 24/7 availability and performance of mission-critical systems including PMS, POS, HSIA, PABX, and Call Accounting
  • Administer and maintain server, network, and infrastructure environments, including wired/wireless networks, Active Directory, firewalls, and failover solutions
  • Manage system security, user access controls, documentation, and compliance with corporate policies and control requirements
  • Monitor system performance
  • execute OS upgrades
  • and maintain backup, recovery, and disaster-prevention procedures
  • Provide high-level technical support to leadership, administrative users, hotel staff, and guests in accordance with service level agreements
  • Deliver direct technology support for meeting spaces, function rooms, conference services, and guest technical needs
  • Maintain effective end-user support across all property applications, including front office, back office, sales & catering, HR, spa, and other hospitality systems
  • Provide on-call 24/7 support for critical systems, network operations, and security incidents
  • Execute hotel and corporate IT strategies and partner with corporate teams on property-level initiatives and system implementations
  • Lead or participate in new system acquisitions, major projects, and technology rollouts
  • Manage and coordinate third-party vendors, support providers, and IT maintenance contracts, including scope, negotiations, and bidding processes
  • Support technology capital and operating budget planning, forecasting, and upgrade roadmaps in partnership with Finance and SDIT
  • Promote and ensure compliance with Four Seasons Core Technology Standards and PCI compliance requirements, including audits and ongoing security reviews
  • Build strong, professional relationships across departments and Home Office while participating in IT leadership forums and sharing best practices

Requirements:

  • College education in Information Technology or equivalent experience required
  • At least three years of IT experience in a hotel or resort environment
  • Strong networking background
  • MCSE certification or equivalent knowledge preferred
  • Experience supporting complex networks, servers, and enterprise applications
  • Strong knowledge of systems security, backups, recovery processes, and incident response
  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This includes evenings, weekends and holidays, 24/7 shared coverage
  • High attention to detail and strong commitment to customer service
  • Strong analytical mind, technical background, MCSE or strong networking skills
  • Understanding of Four Seasons IT core standards and key controls preferred
  • Knowledge of basic accounting principles
  • Successful candidate must possess legal work authorization in the United States
What we offer:
  • Discounted housing available
  • Complimentary room nights around the world
  • Medical, dental and vision insurance for you and your family
  • 5 Weeks PTO
  • Retail, spa and F&B discounts
  • Free Employee Cafeteria meals
  • Free uniform dry cleaning
  • Discounted/transferable ski passes
  • Free ski storage

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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