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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Director of Housekeeping

United States, Beverly Hills Employment contract 98000.00 - 105000.00 USD / Year · Job Posted May 28, 2026
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Job Description

The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for an Assistant Director of Housekeeping who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Assistant Director of Housekeeping reports directly to the Director of Housekeeping. Work authorization for the location is required.

Job Responsibility

  • Oversee Team Leaders, housekeepers, and housemen, ensuring high standards through testing, training, and effective scheduling
  • Accommodate guest requests with exceptional hospitality, addressing special needs, resolving complaints, and assisting with inquiries about resort services
  • Support recruiting efforts, as well as the hiring, training, evaluation, and motivation of employees
  • address disciplinary needs as required
  • Create and manage schedules, adjusting for occupancy fluctuations to optimize staffing levels and uphold service quality
  • Supervise daily tasks, ensuring that quotas and performance standards are consistently met
  • Promote workplace safety by establishing and enforcing proper practices
  • Conduct and organize physical inventories of uniforms, linens, and supplies, ensuring accurate counts
  • Coordinate with contracted vendors during their work on hotel premises, ensuring standards are met
  • Facilitate regular staff meetings to foster communication and alignment within the team
  • Provide ongoing training and development opportunities for all personnel, updating materials and overseeing the online training program
  • Complete and submit payroll reports and attendance records promptly and accurately
  • Manage housekeeping shifts, ensuring smooth operations during morning and evening transitions
  • Contribute to the development and execution of annual budgets for guest supplies, cleaning materials, and equipment
  • Track and analyze costs related to inventories, supplies, labor, and energy to support effective cost management
  • Build and maintain strong working relationships with all department and division leaders across the hotel
  • Perform regular walkthroughs of the property to identify and address any deficiencies, following up as needed
  • Foster a professional and harmonious work environment through positive interactions with co-workers and supervisors
  • Manage multi-line phone systems with professionalism and adherence to established policies
  • Inspect public areas regularly to ensure cleanliness and maintenance
  • Monitor labor and expenses to maintain budgetary goals
  • Resolve housekeeping challenges while ensuring the highest levels of guest satisfaction
  • Maintain inventory levels for all supplies and equipment
  • Follow established payroll procedures diligently
  • Assist guests in a courteous and helpful manner, ensuring their needs are met promptly
  • Respond appropriately to hotel emergencies and safety situations
  • Take on additional tasks or projects as assigned by management

Requirements

  • Minimum 2-3 years housekeeping management experience
  • Strong verbal and written communication skills
  • Computer literacy required
  • Strong organizational skills needed

What we offer

  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
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