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Assistant Director of Housekeeping

United States, Captiva · Job Posted January 17, 2026
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Job Description

The Assistant Director of Housekeeping serves as the primary operational support to the Director of Housekeeping, helping execute daily housekeeping and laundry operations across guest accommodations, public areas, and back-of-house spaces. This role is highly hands-on and focused on day-to-day execution, quality control, staff supervision, and guest service recovery, while supporting larger departmental initiatives led by the Director. The Assistant Director acts as a visible leader on the floor, ensuring standards are met, teams are supported, and operations run smoothly particularly in a high-volume, resort environment undergoing redevelopment and growth.

Job Responsibility

  • Support daily housekeeping and laundry operations, ensuring timely and thorough cleaning of guest rooms, villas, public areas, and support facilities
  • Serve as the primary operational lead on assigned shifts and in the absence of the Director
  • Ensure room readiness aligns with occupancy forecasts and Front Office expectations
  • Assist with implementation and enforcement of established cleaning protocols, inspection standards, and service procedures
  • Supervise housekeeping supervisors, inspectors, leads, and frontline staff as assigned
  • Provide daily direction, coaching, and on-the-floor support to ensure productivity and morale
  • Assist with onboarding, training, and performance feedback for team members
  • Support corrective action and performance improvement efforts in partnership with the Director
  • Conduct regular inspections of guest rooms, villas, public spaces, and back-of-house areas
  • Identify and address quality gaps in real time
  • Respond to housekeeping-related guest concerns, escalating complex issues to the Director as appropriate
  • Partner closely with Front Office, Engineering, and Guest Services to support seamless room turnover and service recovery
  • Assist with daily staffing adjustments based on occupancy, call-outs, and operational needs
  • Support labor efficiency efforts by monitoring productivity and workflow on assigned shifts
  • Provide input and recommendations related to scheduling, staffing levels, and task assignments
  • Assist with inventory tracking for supplies, linen, and equipment
  • Monitor linen handling, par levels, and usage on the floor
  • Report shortages, damage, or operational needs to the Director
  • Support sustainable practices and proper chemical usage
  • Enforce safety procedures, PPE usage, and proper chemical handling
  • Support OSHA compliance and sanitation standards through daily oversight
  • Ensure housekeeping team adherence to safety training and protocols
  • Assist with key control procedures and accountability

Requirements

  • High school diploma or G.E.D.
  • Minimum 4–6 years of progressive housekeeping leadership experience in a hotel or resort environment
  • Proven experience supervising teams in high-volume or multi-unit operations
  • Strong working knowledge of housekeeping operations, inspections, and service standards
  • Ability to stand, walk, bend, stoop, and reach for extended periods
  • Ability to lift up to 40 pounds and push/pull equipment as needed
  • Comfortable working in high heat, humidity, and physically active environments
  • Flexible availability required, including evenings, weekends, and holidays
  • May be required to work extended hours based on operational needs

Nice to have

  • Resort or large-scale property experience
  • Experience supporting renovation, reopening, or redevelopment environments
  • Bilingual (English/Spanish) preferred
  • Familiarity with HotSOS or similar housekeeping/maintenance systems

What we offer

  • Low-cost Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4 percent
  • Commuter and Company-paid Toll Programs
  • Complimentary Daily Shift Meal
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