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Assistant Director of Housekeeping

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South Seas

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Location:
United States , Captiva

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Assistant Director of Housekeeping serves as the primary operational support to the Director of Housekeeping, helping execute daily housekeeping and laundry operations across guest accommodations, public areas, and back-of-house spaces. This role is highly hands-on and focused on day-to-day execution, quality control, staff supervision, and guest service recovery, while supporting larger departmental initiatives led by the Director. The Assistant Director acts as a visible leader on the floor, ensuring standards are met, teams are supported, and operations run smoothly particularly in a high-volume, resort environment undergoing redevelopment and growth.

Job Responsibility:

  • Support daily housekeeping and laundry operations, ensuring timely and thorough cleaning of guest rooms, villas, public areas, and support facilities
  • Serve as the primary operational lead on assigned shifts and in the absence of the Director
  • Ensure room readiness aligns with occupancy forecasts and Front Office expectations
  • Assist with implementation and enforcement of established cleaning protocols, inspection standards, and service procedures
  • Supervise housekeeping supervisors, inspectors, leads, and frontline staff as assigned
  • Provide daily direction, coaching, and on-the-floor support to ensure productivity and morale
  • Assist with onboarding, training, and performance feedback for team members
  • Support corrective action and performance improvement efforts in partnership with the Director
  • Conduct regular inspections of guest rooms, villas, public spaces, and back-of-house areas
  • Identify and address quality gaps in real time
  • Respond to housekeeping-related guest concerns, escalating complex issues to the Director as appropriate
  • Partner closely with Front Office, Engineering, and Guest Services to support seamless room turnover and service recovery
  • Assist with daily staffing adjustments based on occupancy, call-outs, and operational needs
  • Support labor efficiency efforts by monitoring productivity and workflow on assigned shifts
  • Provide input and recommendations related to scheduling, staffing levels, and task assignments
  • Assist with inventory tracking for supplies, linen, and equipment
  • Monitor linen handling, par levels, and usage on the floor
  • Report shortages, damage, or operational needs to the Director
  • Support sustainable practices and proper chemical usage
  • Enforce safety procedures, PPE usage, and proper chemical handling
  • Support OSHA compliance and sanitation standards through daily oversight
  • Ensure housekeeping team adherence to safety training and protocols
  • Assist with key control procedures and accountability

Requirements:

  • High school diploma or G.E.D.
  • Minimum 4–6 years of progressive housekeeping leadership experience in a hotel or resort environment
  • Proven experience supervising teams in high-volume or multi-unit operations
  • Strong working knowledge of housekeeping operations, inspections, and service standards
  • Ability to stand, walk, bend, stoop, and reach for extended periods
  • Ability to lift up to 40 pounds and push/pull equipment as needed
  • Comfortable working in high heat, humidity, and physically active environments
  • Flexible availability required, including evenings, weekends, and holidays
  • May be required to work extended hours based on operational needs

Nice to have:

  • Resort or large-scale property experience
  • Experience supporting renovation, reopening, or redevelopment environments
  • Bilingual (English/Spanish) preferred
  • Familiarity with HotSOS or similar housekeeping/maintenance systems
What we offer:
  • Low-cost Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4 percent
  • Commuter and Company-paid Toll Programs
  • Complimentary Daily Shift Meal

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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