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The Assistant Director of Housekeeping supports the Director of Housekeeping in managing daily operations of the housekeeping department to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role oversees housekeeping supervisors and associates, ensures all guest rooms and public spaces meet quality standards, and helps manage inventory, scheduling, and departmental budgets. The Assistant Director of Housekeeping plays a key role in training, motivating, and developing staff to deliver a superior guest experience.
Job Responsibility:
Supervise daily housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces meet cleanliness and presentation standards
Assist with scheduling, training, and evaluating housekeeping associates and supervisors
Conduct daily inspections of guest rooms and public areas to ensure adherence to quality standards
Manage supplying inventories, coordinate orders, and maintain accurate records
Support labor management by monitoring staffing levels in alignment with occupancy forecasts
Ensure compliance with safety, health, and sanitation policies
Collaborate with other departments to support guest satisfaction and operational efficiency
Respond to guest inquiries and resolve service issues promptly
Assist with departmental reporting, budgeting, and payroll oversight
Perform additional duties as assigned by the Director of Housekeeping
Requirements:
Bachelor’s degree in hospitality management or related field preferred
equivalent combination of education and experience considered
Minimum 3–5 years of progressive housekeeping leadership experience, preferably in a resort or large hotel environment
Strong leadership and organizational skills with proven ability to manage teams in a fast-paced environment
Working knowledge of cleaning chemicals, OSHA standards, and safety regulations
Proficiency in property management systems, Microsoft Office, and housekeeping scheduling systems
Excellent communication and interpersonal skills
Ability to work flexible hours, including weekends and holidays, as business demands