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Assistant Director of Housekeeping

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Italy , Milano

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To assist the Director of Housekeeping in the smooth and efficient operation of the housekeeping department ensuring maximum guest satisfaction, and adhering to the standards required by the hotel and assist in the planning process.

Job Responsibility:

  • Responsible for the cleanliness of the entire hotel
  • Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives
  • Is responsible for the supervision and coordination of the housekeeping attendants to ensure that all tasks are carried out smoother and efficiently
  • Helps in maintaining record of all deep cleaning work, window cleaning, carpet shampooing
  • Follows-up on all out of order rooms
  • Ensures correct distribution and control of master keys
  • Conducts inspections of corridors, public areas, back of house and rooms to ensure proper cleaning
  • Ensures that all equipment is well maintained and properly handled
  • Handles guest complaints in accordance with the correct GIA form and reports all complaints to the Executive Housekeeper
  • Checks log books and follows up on outstanding matters
  • Assists in taking various inventories
  • Communicates to colleagues the importance to meet the customer
  • Ensuring the availability of the resources
  • Actively promotes an awareness of customer requirements throughout the organization
  • Ensures that responsibilities and authorities are defined and communicated within the organization
  • Ensures appropriate communication processes are established
  • Assists in all administrative aspects of the departments ensuring that necessary clear and concise records are maintained
  • Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual
  • Liaises with outside laundry and technical service departments to ensure the smooth flow of linen supplies and repair work
  • Liaises with the Front Office on anticipated guest check-ins, check-outs, room’s assignments and rooming list
  • Liaise with F&B for special needs
  • Assists in the preparation of the annual operational budget and CAPEX requirements
  • Is constantly aware of cost savings to ensure expenses are under control
  • Ensures that all colleagues report for duty punctually wearing the correct uniform at all time
  • Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, training and development
  • Ensures that all colleagues provide a courteous and professional service at all times
  • Conducts performance appraisals of designated staff as required
  • Assists the housekeeping staff whenever necessary in performing all job functions
  • Conducts daily line ups
  • Ensures that all colleagues have a complete understanding of the hotel’s policy relating to fire, hygiene, health and safety
  • Monitors and ensures that the Housekeeping staff performs their job functions to the hotel’s expected level of service
  • Ensures that housekeeping staff is well trained and supervised
  • Conducts training when required
  • Carries out any duties as assigned by the Director of Housekeeping
  • Attends related meeting
  • Respond to any changes in the housekeeping function as dictated by the hotel

Requirements:

  • Assist the Director of Housekeeping in the smooth and efficient operation of the housekeeping department
  • Ensure maximum guest satisfaction
  • Adhere to the standards required by the hotel
  • Assist in the planning process
  • Responsible for the cleanliness of the entire hotel
  • Ensure colleagues are aware of the relevance and importance of their activities
  • Responsible for the supervision and coordination of the housekeeping attendants
  • Help in maintaining record of all deep cleaning work, window cleaning, carpet shampooing
  • Follow-up on all out of order rooms
  • Ensure correct distribution and control of master keys
  • Conduct inspections of corridors, public areas, back of house and rooms
  • Ensure that all equipment is well maintained and properly handled
  • Handle guest complaints in accordance with the correct GIA form
  • Check log books and follow up on outstanding matters
  • Assist in taking various inventories
  • Communicate to colleagues the importance to meet the customer
  • Ensure the availability of the resources
  • Actively promote an awareness of customer requirements
  • Ensure that responsibilities and authorities are defined and communicated
  • Ensure appropriate communication processes are established
  • Assist in all administrative aspects of the departments
  • Ensure through effective supervision that all services offered in the housekeeping department are always available
  • Liaise with outside laundry and technical service departments
  • Liaise with the Front Office on anticipated guest check-ins, check-outs, room’s assignments and rooming list
  • Liaise with F&B for special needs
  • Assist in the preparation of the annual operational budget and CAPEX requirements
  • Be constantly aware of cost savings
  • Ensure that all colleagues report for duty punctually wearing the correct uniform
  • Assist in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, training and development
  • Ensure that all colleagues provide a courteous and professional service
  • Conduct performance appraisals of designated staff
  • Assist the housekeeping staff whenever necessary
  • Conduct daily line ups
  • Ensure that all colleagues have a complete understanding of the hotel’s policy relating to fire, hygiene, health and safety
  • Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of service
  • Ensure that housekeeping staff is well trained and supervised
  • Conduct training when required
  • Carry out any duties as assigned by the Director of Housekeeping
  • Attend related meeting
  • Respond to any changes in the housekeeping function as dictated by the hotel

Additional Information:

Job Posted:
April 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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