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Are you a natural leader with a passion for delivering excellent repair and maintenance services? We’re looking for a dedicated Assistant Director of HomeCare – Repairs to lead our repairs team, drive service improvement, and ensure our customers receive the highest quality care for their homes. Our customers are at the very heart of everything we do, and it’s our priority to make sure the services we provide are high quality and are undertaken with a commercial and customer-based ethos. We’re looking for someone with strong technical knowledge, proven leadership skills, and the ability to inspire and motivate a team. You’ll make sure that repairs are completed right first time and that our homes remain safe, comfortable, and well maintained. You’ll work collaboratively with colleagues across the business and the senior leadership team on innovative ways of working, to develop and drive improvements across the service areas. Giving our colleagues clear direction on goals and expectations – we want to build on the excellent reputation that Abri has! You’ll have a strong work ethic, be driven to succeed and have the ability to lead, inspire and engage our colleagues, demonstrating effective, visible and transformational leadership whilst embodying our values and behaviours. If you’re ready to make a real impact, lead by example, and help shape the future of our repairs service, we’d love to hear from you!
Job Responsibility:
Lead the delivery of the responsive repairs, minor works teams across Abri
Accountable for the delivery of high-quality property Response Repairs Service, Minor Repairs, Specialist Repairs, Damp, Mould & Disrepair, department complaint handling across Octavia/London housing stock (c5000)
Work closely with stakeholders across the business to create a seamless, customer-focused service that balances efficiency, quality, and value for money
Ensure compliance and adherence to policy and all regulatory requirements
Make sure that repairs are completed right first time and that homes remain safe, comfortable, and well maintained
Work collaboratively with colleagues across the business and the senior leadership team on innovative ways of working
Develop and drive improvements across the service areas
Give colleagues clear direction on goals and expectations
Requirements:
Natural leader with a passion for delivering excellent repair and maintenance services
Strong technical knowledge
Proven leadership skills
Ability to inspire and motivate a team
Strong work ethic
Driven to succeed
Ability to lead, inspire and engage colleagues
Demonstrating effective, visible and transformational leadership
Embodying company values and behaviours
Commitment to safeguarding and promoting the welfare of children, young people and adults
Requirements to travel and work from other offices in London, Bracknell and Yeovil
What we offer:
28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers