Assistant Director of Front Office Job at Marriott Bonvoy (New York)

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Washington D.C.

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff on a daily basis
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and resolves conflicts
collaborates on improving departmental service
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Boston

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and disputes
improves service performance
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Assistant Director of Guest Service

Responsible for all front office functions and staff. Areas of responsibility in...

Location

Italy , Roma

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Responsible for all front office functions and staff
Directs and works with managers and employees to execute front office operations
Strives to improve guest and employee satisfaction
Maximizes financial performance of the department
Leads Guest Services Team
Maintains Guest Services and Front Desk Goals
Manages Projects and Policies
Ensures Exceptional Customer Service
Manages and Conducts Human Resource Activities

Fulltime

Assistant Director-Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Philadelphia

Salary:

75000.00 - 99000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Ensures employee recognition is taking place on all shifts

What we offer

Relocation Assistance Available

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Boston

Salary:

75000.00 - 99000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Ensures employee recognition is taking place on all shifts
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

What we offer

Relocation Assistance Available

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Boston

Salary:

75000.00 - 99000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures

What we offer

Relocation Assistance Available

Fulltime

Assistant Front Office Manager

The Assistant Front Office Manager is responsible for supporting the management ...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

Not provided

Bespoke Hotels

Expiration Date

April 14, 2026

Requirements

To oversee the day to day operations of the front desk, ensuring all standards and procedures set by the FOM are executed
To organise and structure their shifts, ensuring all tasks are completed and guest experience is at the forefront of the desk activity
To ensure that the front desk team adhere to Gotham Newcastle brand standards as described in the relevant Brand and Hotel SOP manual and set by the management team
To promote positive working relationships across departments such as reservations, food and beverage, housekeeping & maintenance
To promote and sustain teamwork within the front office team
To promote communications as directed by the FOM
To deliver daily handovers to front office associates that clearly communicates Review Pro statistics and targets, and communicate goals set by the FOM
To be a first point of contact for guest complaints and resolve them to a high standard
To ensure that all SOP manuals are kept up to date and are used as the training tool within departments.
To be involved with the identification of training needs within the department and planning of training priorities

Job Responsibility

Supporting the management team with all aspects of managing the day-to-day Rooms and Guest Experience operations to the agreed standards, ensuring complete guest satisfaction
Responsible for continued support on promoting the Gotham Newcastle Service Culture Values in front office, ensuring all front office teams are trained on key touchpoints in the guest journey, consistently live, and breathe our values
Take ownership of inducting and training new associates to the company standard, along with the productivity and always driving results in exceptional customer service
Ensure compliance with relevant policies and procedures, and be available to assist for 121s and the development of the reception team
Motivate the team for their day-to-day tasks, ensuring they have all the relevant knowledge and tools to promise outstanding customer service.

What we offer

Competitive Salary

Fulltime

Assistant Front Office Manager

The Assistant Front Office Manager oversees the Front Desk operations and respon...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
An outgoing personality and a can-do approach to an assigned task
High level of understanding and knowledge of Rooms operations
Proficient in English (speaking, reading, writing)
Excellent interpersonal, verbal, and written communication skills

Job Responsibility

Monitors the Arrival and Departure of Elite guests
Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines
Train the Front Desk team and supervise them in the performance of their duties
Conduct performance evaluations and discipline employees when needed
Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc
Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively
Control room rate availability on full house nights to maximize occupancy and revenue while protecting guaranteed reservations. Handle relocation of guests according to established procedures
Maintain close contact with other hotels with regard to their status on full house nights or blackout dates
Ensure adherence to all credit procedures in the Front Office
review high balance reports and follow up on credit problems/queries with Accounting and Front Office Manager

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Director of Front Office

Marriott Bonvoy

Location:
United States , New York

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2025

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