Assistant Director of Front Office

• Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
• Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
• Ensures guest and employee satisfaction and maximizes the financial performance of the department
• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• Supervises and manages employees
• Manages day-to-day operations
• Handles complaints, settling disputes, and resolving grievances and conflicts
• Provides services that are above and beyond for customer satisfaction and retention
• Implements the customer recognition/service program
• Ensures compliance with all Front Office policies, standards and procedures
• Functions in place of the Front Office Manager in his/her absence

• High school diploma or GED
• 2 years experience in the guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Relocation Assistance Available