Assistant Director Of Front Office Job at Marriott Bonvoy (Sarasota)

Assistant Director Of Front Office

Marriott Bonvoy

Location:
United States , Sarasota

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Assistant Director Of Front Office at Art Ovation Sarasota plays a pivotal role as the manager on duty in the hotel when senior managers are unavailable. This dynamic role involves managing shifts in the Rooms Departments, ensuring seamless guest experiences, and upholding the hotel's exceptional standards of service. The Assistant Director of Front Office will oversee and coordinate Front Desk, Housekeeping, and Front Drive operations. This position requires excellent leadership skills, exceptional guest service, and the ability to handle diverse responsibilities with professionalism.

Job Responsibility:

Manage and lead the Front Desk, and Front Drive teams, conducting interviews, training, scheduling, and Performance Evaluations as needed
Ensure smooth and efficient daily operations, proactively resolving guest requests, and ensuring maximum customer satisfaction while adhering to Shaner policies
Monitor staff schedules, tour the hotel regularly for maintenance checks, and support employees to meet established standards and exceed guest expectations
Handle and resolve customer complaints promptly and courteously, providing personalized assistance for inquiries about hotel services, events, directions, etc.
Coordinate guest arrivals, departures, and billing requirements, blocking rooms accordingly and addressing any discrepancies to ensure a seamless guest experience
Take swift and effective action in any hotel emergency or safety situation, ensuring guest and employee well-being in the absence of senior managers
Efficiently check guests in and out, assign appropriate rooms, manage keys, settle bills, and plan for upcoming arrivals and departures
Utilize computer systems effectively, with well-versed experience in Opera PMS and Marriott-Empower (GXP), to handle guest registrations, run reports, manage guest requests, and monitor Front Drive operations

Requirements:

High school diploma or equivalent required
additional education in Hospitality is preferred
Excellent verbal and written communication skills
Ability to work well under pressure and respond quickly and effectively to emergency situations
Familiarity with relevant laws, regulations, and industry standards, such as OSHA and ADA requirements
Excellent customer service skills
Certification in First Aid, CPR, and AED is preferred
Valid driver's license with a clean driving record
Must be able to stand and walk for extended periods of time, as well as climb stairs, reach, bend, and lift up to 50 pounds
Must have the ability to see, hear, and communicate effectively in person and via electronic devices
Experience in Opera PMS and Marriott-Empower (GXP)

Additional Information:

Job Posted:
April 24, 2026

Expiration:
May 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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