Assistant Director of Front Office Job at Marriott Bonvoy

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , New York

Salary:

84000.00 - 106000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assist Front Office Manager in administering front office functions
Supervise staff
Ensure guest and employee satisfaction
Maximize financial performance of the department
Manage day-to-day operations
Handle complaints and resolve conflicts
Improve service performance
Collaborate on departmental service improvements
Provide exceptional customer service
Implement customer recognition programs

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Washington D.C.

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff on a daily basis
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and resolves conflicts
collaborates on improving departmental service
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Boston

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and disputes
improves service performance
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Assistant Director of Guest Service

Responsible for all front office functions and staff. Areas of responsibility in...

Location

Italy , Roma

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Responsible for all front office functions and staff
Directs and works with managers and employees to execute front office operations
Strives to improve guest and employee satisfaction
Maximizes financial performance of the department
Leads Guest Services Team
Maintains Guest Services and Front Desk Goals
Manages Projects and Policies
Ensures Exceptional Customer Service
Manages and Conducts Human Resource Activities

Fulltime

Duty Manager

From high-octane lobby socialising to events, celebrations, and business conclav...

Location

Qatar , Doha

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Take ownership and responsibility for Duty Management shifts
Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
Knowledge of all arrivals and departures, using guest name at all times
Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
Fully conversant with current availability situation at any given time, and also future availability
Complete knowledge of all features and services (including Food & Beverage outlets, spa/gym - menu/price/promotions/hours)
Fully conversant with all hotel room types, numbers, layout, locations, rates
Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)
Liaise with Housekeeping and Engineering as required for Out Of Order rooms

Fulltime

New

Director of Front Office

The Director of Front Office will oversee the daily operations of the front offi...

Location

United States , Vail

Salary:

90000.00 - 110000.00 USD / Year

The Sebastian - Vail - A Timbers Resort

Expiration Date

Until further notice

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent interpersonal and communication skills, with a customer-focused attitude
Proven problem-solving and conflict-resolution abilities
Proficient in hotel management software (PMS) and Microsoft Office Suite
Knowledge of budgeting and financial management principles
Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Job Responsibility

Supervise and manage the front office staff, including receptionists, concierges, and bellhops
Ensure all guests receive a warm welcome and exceptional service throughout their stay
Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing
Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations
Monitor front desk operations, including cash handling, reservation management, and room availability
Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination
Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
Conduct regular training and development sessions for front office staff to enhance their skills and knowledge
Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement

What we offer

Free onsite shift parking
Discounted bus pass for Eagle County & Lake County routes
Discounted F&B, Spa Treatments & Retail up to 40% off
401K with Match
PTO up to 4 weeks a year
Wellness Bonus
Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
Merchant Ski Pass Program
Free onsite Chef prepared employee dining room with hot meals and salad bar
Housing available

Fulltime

Reception & Office Space Coordinator

Our client is looking to recruit a dynamic and motivated Reception & Office Spac...

Location

United Kingdom , Ashford

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a front-of-house or customer service role
Strong communication skills and the ability to interact effectively with diverse individuals
Proficient in administrative tasks and familiar with basic financial management
Confident, adaptable, and ready to tackle any challenge with a smile
Keen eye for detail to help maintain high standards across all areas of the business centre
Motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service

Job Responsibility

Welcoming Visitors: Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere
Maintain Standards: Manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times
Operational Support: Work closely with the Operations and Commercial Directors to facilitate the day-to-day operations and sales of the centre
Customer Engagement: Build strong relationships with business centre clients, gathering feedback to enhance their experience continuously
Administrative Excellence: Ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing

What we offer

25 days annual leave
free parking
private health care
life assurance
free annual eye test
discretionary annual bonus

Fulltime

Front Desk Associate

This job is a part-time to full-time evening position and must be available even...

Location

United States , Brookhaven

Salary:

15.00 USD / Hour

Capital City Club

Expiration Date

Until further notice

Requirements

Must be at least 18 years of age
Great customer service skills
Proficient in Microsoft Office software (specifically Excel, Word, Publisher, and Outlook)
Ability to work weekend and holiday shifts
CRP/AED certification
Excellent interpersonal, communication, and organizational skills
Show strong interest and comfortability in the fitness and health field
Excellent multi-tasker
Detail orientated with cleaning and organization

Job Responsibility

Wear a tennis staff issued uniform apparel piece that has the club logo, and your name tag
Maintain a clean, organized, and safe working environment
Conduct cleaning duties such as swiffering/vacumming shop floor and dusting of retail merchandise fixtures
Acknowledge members and guests respectfully and promptly when they enter and depart the Tennis Shop
Receive incoming phone calls, book reservations, answer questions and relay messages
Communicate effectively and enthusiastically with great member and guest service
Responsible for the sales transactions of all apparel and merchandise in the Tennis Shop
Assist the Tennis Operations Manager with merchandising tasks and monthly shop inventory
Perform other duties as required and prescribed by the Tennis Operations Manager and the Director of Racquet Sports

What we offer

Free parking
Holiday/vacation pay
Free meals
Opportunities for career development and supportive workplace

Assistant Director of Front Office

Marriott Bonvoy

Location:
United States

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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