Assistant Director of Front Office Job at Marriott Bonvoy (Boston)

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , New York

Salary:

84000.00 - 106000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assist Front Office Manager in administering front office functions
Supervise staff
Ensure guest and employee satisfaction
Maximize financial performance of the department
Manage day-to-day operations
Handle complaints and resolve conflicts
Improve service performance
Collaborate on departmental service improvements
Provide exceptional customer service
Implement customer recognition programs

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Washington D.C.

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff on a daily basis
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and resolves conflicts
collaborates on improving departmental service
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Director of Front Office

The Director of Front Office is a key leadership position responsible for managi...

Location

United States , Captiva

Salary:

Not provided

South Seas

Expiration Date

Until further notice

Requirements

High School diploma or GED required
associate or bachelor’s degree in hospitality, Business Administration, or a related field strongly preferred
Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property
Minimum of 3 years’ experience managing a team, including hiring, coaching, scheduling, and performance reviews
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred
Strong written and verbal communication skills
fluency in English required
bilingual (Spanish or Creole) is a plus
Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership

Job Responsibility

Lead, mentor, and develop a high-performing Front Office team
Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members
Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations
Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems
Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions
Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently
Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs
Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures
Maintain daily shift logs and ensure proper documentation for all operational activities
Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution

What we offer

Base Pay + Annual Bonus
Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Complimentary Shift Meal
Relocation Assistance
Housing Assistance

Fulltime

Assistant Director of Guest Service

Responsible for all front office functions and staff. Areas of responsibility in...

Location

Italy , Roma

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Responsible for all front office functions and staff
Directs and works with managers and employees to execute front office operations
Strives to improve guest and employee satisfaction
Maximizes financial performance of the department
Leads Guest Services Team
Maintains Guest Services and Front Desk Goals
Manages Projects and Policies
Ensures Exceptional Customer Service
Manages and Conducts Human Resource Activities

Fulltime

Duty Manager

From high-octane lobby socialising to events, celebrations, and business conclav...

Location

Qatar , Doha

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Take ownership and responsibility for Duty Management shifts
Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
Knowledge of all arrivals and departures, using guest name at all times
Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
Fully conversant with current availability situation at any given time, and also future availability
Complete knowledge of all features and services (including Food & Beverage outlets, spa/gym - menu/price/promotions/hours)
Fully conversant with all hotel room types, numbers, layout, locations, rates
Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)
Liaise with Housekeeping and Engineering as required for Out Of Order rooms

Fulltime

Reception & Office Space Coordinator

Our client is looking to recruit a dynamic and motivated Reception & Office Spac...

Location

United Kingdom , Ashford

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a front-of-house or customer service role
Strong communication skills and the ability to interact effectively with diverse individuals
Proficient in administrative tasks and familiar with basic financial management
Confident, adaptable, and ready to tackle any challenge with a smile
Keen eye for detail to help maintain high standards across all areas of the business centre
Motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service

Job Responsibility

Welcoming Visitors: Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere
Maintain Standards: Manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times
Operational Support: Work closely with the Operations and Commercial Directors to facilitate the day-to-day operations and sales of the centre
Customer Engagement: Build strong relationships with business centre clients, gathering feedback to enhance their experience continuously
Administrative Excellence: Ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing

What we offer

25 days annual leave
free parking
private health care
life assurance
free annual eye test
discretionary annual bonus

Fulltime

Front Desk Associate

This job is a part-time to full-time evening position and must be available even...

Location

United States , Brookhaven

Salary:

15.00 USD / Hour

Capital City Club

Expiration Date

Until further notice

Requirements

Must be at least 18 years of age
Great customer service skills
Proficient in Microsoft Office software (specifically Excel, Word, Publisher, and Outlook)
Ability to work weekend and holiday shifts
CRP/AED certification
Excellent interpersonal, communication, and organizational skills
Show strong interest and comfortability in the fitness and health field
Excellent multi-tasker
Detail orientated with cleaning and organization

Job Responsibility

Wear a tennis staff issued uniform apparel piece that has the club logo, and your name tag
Maintain a clean, organized, and safe working environment
Conduct cleaning duties such as swiffering/vacumming shop floor and dusting of retail merchandise fixtures
Acknowledge members and guests respectfully and promptly when they enter and depart the Tennis Shop
Receive incoming phone calls, book reservations, answer questions and relay messages
Communicate effectively and enthusiastically with great member and guest service
Responsible for the sales transactions of all apparel and merchandise in the Tennis Shop
Assist the Tennis Operations Manager with merchandising tasks and monthly shop inventory
Perform other duties as required and prescribed by the Tennis Operations Manager and the Director of Racquet Sports

What we offer

Free parking
Holiday/vacation pay
Free meals
Opportunities for career development and supportive workplace

Front of House Coordinator & PA

Office Angels are extremely proud to be recruiting exclusively for an incredible...

Location

United Kingdom , Hythe

Salary:

27000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience within a PA/EA role is essential
Good working knowledge of Microsoft Office (Outlook, Word & Excel)
An excellent telephone manner and effective in answering queries and completing tasks
Ability to recognise and handle confidential information with sensitivity
Adobe Creative Suite programmes would be highly beneficial
Excellent communication skills, both verbal and written
A flexible and proactive mindset
The ability to work well in a team but also independently, acting on intuition and ensuring daily office duties are well supported
A friendly personable approach in order to promote a positive, friendly and productive office culture to maximise staff happiness and morale

Job Responsibility

Screening calls and taking detailed messages
Being the primary contact for diary management for 2 Directors, including liaison with clients, consultants and other third parties
Organising travel and preparing travel itineraries
Preparing correspondence
Assisting the Directors with ad-hoc duties to support the smooth running of the office
Working with the team to aid collating, logging in, uploading, and filing information for issue
Overseeing the management of meeting rooms and preparation for upcoming meetings
Facilitating internal audits to ensure full compliance with internal Quality Assurance procedures, making recommendations where necessary
Arranging Training & coordinating CPD's for office staff
Overseeing all cleaning, facilities, security and fire extinguisher contracts and procedures

What we offer

Free parking available
Training provided for First Aider and Fire Warden

Fulltime

Assistant Director of Front Office

Marriott Bonvoy

Location:
United States , Boston

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 23, 2025

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