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Assistant Director of Front Office

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

86000.00 - 114000.00 USD / Year
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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Implements the customer recognition/service program
  • Ensures compliance with all Front Office policies, standards and procedures
  • Functions in place of the Front Office Manager in his/her absence

Requirements:

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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