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Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Job Responsibility
Assists in leading the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering
oversees development and implementation of departmental strategies
ensures implementation of brand service strategy and brand initiatives
ensures food and beverage/culinary operation meets brand's target customer needs
ensures employee satisfaction
focuses on growing revenues and maximizes financial performance
delivers products and services to meet or exceed needs and expectations
works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations
develops food and beverage operating strategy aligned with brand's business strategy
ensures integration of departmental goals in game plans
ensures regular communication in all areas of food and beverage
reviews business and potential challenges/conflicts
reviews staffing levels
sets expectations and holds leadership team accountable
provides feedback to employees
utilizes employee feedback and open door policy
communicates critical information from pre- and post-convention meetings
estimates consumption of food, liquor, wine, and other beverages
orders and purchases equipment and supplies
reviews financial reports to determine performance against budget
ensures cash control and liquor control policies
encourages calculated risk-taking for incremental revenue
creates atmosphere meeting or exceeding guest expectations
reviews comment cards and guest satisfaction results
strives to improve service performance
ensures property policies are administered fairly
conducts annual performance appraisals
communicates emergency procedures
hires leadership team members with strong functional expertise
ensures new hires participate in orientation and training
sets goals and expectations for direct reports
establishes guidelines for employee understanding
ensures ongoing training for employees
Requirements
High school diploma or GED
6 years experience in the food and beverage, culinary, event management, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in the food and beverage, culinary, event management, or related professional area