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Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Job Responsibility:
Assists in leading the property’s food and beverage/culinary operation
Oversees the development and implementation of departmental strategies
Ensures implementation of the brand service strategy and brand initiatives
Ensures the food and beverage/culinary operation meets the brand’s target customer needs
Ensures employee satisfaction
Focuses on growing revenues and maximizes the financial performance of the department
Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees
Provides a return on investment
Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations
Develops a food and beverage operating strategy aligned with the brand’s business strategy
Ensures integration of departmental goals in game plans
Ensures regular, on-going communication occurs in all areas of food and beverage
Works with direct reports to review business in house and potential business in surrounding area
Troubleshoots potential challenges/conflicts
Reviews staffing levels to ensure guest service and operational needs are met
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Provides feedback to employees based on observation of service behaviors
Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns
Communicates critical information gained from pre- and post-convention meetings to areas of responsibility
Estimates food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased
Orders and purchases equipment and supplies
Reviews financial reports and statements to determine performance against budget
Ensures cash control and liquor control policies are in place and followed
Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service
Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Strives to improve service performance
Ensures property policies are administered fairly and consistently
Ensures disciplinary procedures and documentation are completed according to SOPs and LSOPs
Supports the Peer Review Process
Conducts annual performance appraisals with direct reports
Communicates and executes departmental and property emergency procedures
Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership
Ensures new hires participate in the department’s orientation program and receive appropriate new hire training
Sets goals and expectations for direct reports using the performance review process
Holds staff accountable for successful performance
Establishes guidelines so employees understand expectations and parameters
Ensures employees receive on-going training to understand guest expectations
Requirements:
High school diploma or GED
6 years experience in the food and beverage, culinary, event management, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in the food and beverage, culinary, event management, or related professional area