Assistant Director of Food and Beverage Job at Four Seasons (Chiyoda-ku, Tokyo)

Job Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World's 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

Job Responsibility

Provide leadership and management within the Food & Beverage Division by establishing plans of character, integrity, and quality which result in the long-range continued growth and profitability of the division and Hotel
Plan, organize, direct, control and deliver service excellence throughout the areas of responsibility within the Food & Beverage Division while supervising the work of employees and managers to ensure annual KPI goals are achieved

Requirements

Maintain harmonious and professional relationship with all departments and Home Office
Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Plan, organize, lead and control different projects and activities within the F&B team
Identify coaching moments and ensure that those moments become opportunities of learning and development for the F&B team
Establish a rapport with the F&B team and other divisions within the hotel
Have a global working perspective and excellent communication skills – written and verbal
Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed
Have the ability to supervise the day-to-day duties of the F&B team and assist as necessary
Hold monthly department meetings with F&B Staff to ensure communication and address any issues that are affecting the team
Participate in and develop staff training programs and development plans in order to minimize staff turnover and maintain high morale. Particular emphasis should be given to those individuals qualifying for future advancement
Supervise, train and motivate department staff to thoroughly understand all of their duties and responsibilities
Meet with the General Manager on a regular basis to communicate all F&B activities and results of the F&B meeting or any other related issues
Actively network within the community to attract potential candidates for recruitment purposes
Prepare reviews and development plans and take appropriate personnel-related action (i.e. hire, commend, discipline, evaluate, etc.) with F&B staff as required
Conduct self in a professional manner at all times
Select, train, evaluate, lead, motivate, coach, and discipline employees and managers in multiple Food & Beverage operations and outlets to ensure that established cultural, brand DNA are adhered to and core standards are met
Communicate with employees and managers regularly to ensure operational needs are met, safety & hygiene standards are adhered to. Attend and lead regular operational meetings to ensure effective coordination and cooperation between departments is effective and abides to Four Seasons' work ethics
Work harmoniously and professionally with co-workers and supervisors and provide coaching and guidance as well as disciplinary actions whenever deemed appropriate. Create a culture of growing individuals within the team through effective supervision and guidance
Conduct biannual appraisals for respective managers and communicate and align clear objectives and goals agreed with the Planning Committee
Work closely with other divisions within the Hotel to ensure overall product and guest deliveries match Four Season's branding in all aspects – be a brand ambassador and lead by example
Create a sense of fun at work and fulfillment of individuals creativity by trial and error within reason to create interesting promotions and varied manners of aspects within the division
Speak openly on character to ensure your voice is heard – all ideas are good ideas
Assist in other areas of the department as needed
The ability to be visible in the operation, recognize and maintain relationships with guests as well as cultivate relationships with new patrons and build on such acquaintances for future business opportunities for the Hotel and or Food & Beverage division
The ability to work closely with the General Manager, Chief Sommelier, Head Bartender, Restaurant Managers, Executive Chef and Sous Chefs to design effective menus, beverage offerings and wine lists while ensuring all are of excellent product quality and delivered at fair price value
Maintain a close working relationship with F&B Marketing / Sales & Marketing with effective planning and collaboration to ensure all promotional offerings are communicated in an effective and timely manner as well as delivered as promised with exceptional results and updated post mortems are documented for future references
Monitor quality assurance through effective trainings within the team members and continue gathering data from various guest platforms to resolve and seek areas of opportunity for improvements within the division
Assist with the service delivery within Food & Beverage
Assist with set-up and cleaning of operational areas
Assist with reporting any minor defects noticed in Front of House areas
Continuously strive for improvement of processes and efficiency
Perform any additional duties as assigned by the General Manager
Control labor and operating expenses through effective scheduling, budgeting, purchasing suggestions, and inventory control while focusing on creative revenue generation solutions to maximize profit without compromising on product and service delivery
Work with your superior on the annual Budgeting process to have financial visibility
Responsible for effective financial reporting and accurate Forecasting for all areas under the individual's responsibility

Four Seasons - All Job Offers

Select Country

Assistant Director of Food and Beverage

Job Description

Job Responsibility

Requirements

Looking for more opportunities?