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Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Job Responsibility
Develops and implements promotions, food and wine pairings, menu items and presentations
Develops food and beverage operating strategy aligned with brand business strategy
Ensures regular communication in all areas of food and beverage
Reviews staffing levels to meet guest service and operational needs
Reviews financial reports to determine Food and Beverage performance against budget
Ensures cash control and liquor control policies are followed
Creates atmosphere in food and beverage areas that meets or exceeds guest expectations
Reviews comment cards and guest satisfaction results to identify areas of improvement
Hires food and beverage leadership team members
Conducts annual performance appraisals
Ensures employees receive ongoing training to understand guest expectations
Requirements
High school diploma or GED
6 years experience in the food and beverage, culinary, event management, or related professional area
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in the food and beverage, culinary, event management, or related professional area