Assistant Director Of Financial Aid Operations

• Provides leadership and oversight for the fiscal and loan operations functions within the Financial Aid Office
• Supervising operational staff, managing federal and institutional fund administration, overseeing cash management and disbursement control activities, and ensuring accurate and compliant loan processing and reconciliation practices
• Serves as a key liaison with the Office of Finance on budgeting and fiscal matters
• Coordinates state, federal, and institutional audits
• Ensures adherence to regulatory requirements and sound fiscal stewardship

• Proficiency using Excel for data analysis including formulas (VLOOKUP/XLOOKUP), if statements and pivot tables
• Proficiency using software applications including Banner, Microsoft Office software, databases and spreadsheets
• ability to learn other software relevant to duties
• Working knowledge of financial aid principles and regulations
• Considerable knowledge of federal, state and institutional financial aid regulations and policy as well as university's programs, offerings, and resources
• Considerable knowledge of customer service standards and the ability to communicate effectively with faculty, administrators, and staff
• Excellent interpersonal and communication skills, both written and verbal
• Ability to maintain confidentiality and to safeguard the confidentiality of records
• Demonstrated commitment to continuous improvement
• Considerable experience planning, organizing, and prioritizing multiple tasks and projects simultaneously with frequent interruptions is required
• Some experience with supervision, mentoring, and coaching

Working experience in higher education