Assistant Director of Event Planning

• Assists in the execution of property events with a seamless turnover from sales to operations and back to sales
• Verifies the team meets the brand’s target customer needs
• Ensures employee satisfaction
• Focuses on growing event revenues and maximizes the financial performance of the department
• Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees
• Reviews scheduled events and troubleshoots potential challenges/conflicts
• Appraises the property of all groups that will impact property operations
• Assists with the monitoring of event planning team (BEO/Resume writers)
• Assists in the execution of brand service initiatives in event management areas
• Consults with customers in order to determine objectives and requirements for events
• Works directly with high profile and high revenue groups to ensure an excellent experience
• Displays leadership in guest hospitality
• Communicates vision for service delivery in Event Management
• Manages customer budgets to maximize revenue and meet customer needs
• Champions all standards, policies and procedures
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest concerns
• Empowers employees to provide excellent customer service
• Establishes guidelines so employees understand expectations and parameters
• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service
• Develops working relationships with outside vendors and establishes prices and service agreements
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
• Works with Human Resources to ensure compliance with all applicable laws and regulations
• Ensures that regular, ongoing communication is happening in all areas of event operations

• High school diploma or GED
• 3 years experience in the event management, food and beverage, sales and marketing, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in the event management, food and beverage, sales and marketing, or related professional area

• Passionate
• active and takes pride in how they maintain their well-being
• optimistic
• adventurous

Bonus Eligible