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Directs and manages all catering department functions. Directs the daily activities and oversees the performance of the Executive Meeting Services and Catering Management teams. Assists the Director of Catering in preparing the catering department budget, revenue forecasts and development and execution of annual business plans. Plans and executes complex group events as assigned by the Director of Catering. Verifies that client specifications and contract obligations are communicated to the appropriate operational departments. Verifies that specifications are implemented and executed to established guidelines. Oversees the Banquet Event Order (BEO) distribution process, change log and daily information report. Assigns groups to Catering and Executive Meeting Managers.
Job Responsibility:
Directs and manages all catering department functions
Directs the daily activities and oversees the performance of the Executive Meeting Services and Catering Management teams
Assists the Director of Catering in preparing the catering department budget, revenue forecasts and development and execution of annual business plans
Plans and executes complex group events as assigned by the Director of Catering
Verifies that client specifications and contract obligations are communicated to the appropriate operational departments
Oversees the Banquet Event Order (BEO) distribution process, change log and daily information report
Assigns groups to Catering and Executive Meeting Managers
Partners with the Director of Catering to develop sales promotions and marketing plans to support the overall sales effort
Establishes training curriculum and verifies manager compliance
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
Verifies furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
Develops a strategy that is aligned with the company’s business strategy and leads its execution
Conducts daily walk-through of banquet floor to verify client satisfaction and quality standards
Creates an atmosphere that meets or exceeds guest expectations
Consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
Reviews customer service data to identify service failures and provide guidance on problem resolution
Interviews, selects and trains employees
Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status
Provides for the safety and security of the employees or the property
Monitors employee attendance and records absences/tardiness
Helps direct supervisors to achieve their own development goals
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
Requirements:
High school diploma or GED
7 years’ experience in catering management, food and beverage, sales and marketing, or related professional area
OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years’ experience in Catering management, food and beverage, sales and marketing, or related professional area