Assistant Director of Event Planning and Catering

• Leads and directs the Convention Services department
• Directs the activities and monitors the performance of the Convention Services leadership team
• Assists the Director of Convention Services in preparing and administering the Convention Services budget
• Assists and directs the management of revenues and the development of new revenue sources
• Promotes appropriate communication to all operational departments and assists in problem resolution
• Verifies that all operational policies and procedures are maintained throughout the convention services operation
• Promotes compliance to all applicable life safety codes and regulations
• Promotes profitability of the departments
• Develops the annual department strategic plan and verifies all areas adhere to the goals and objectives
• Promotes successful conference planning
• Interacts with the client throughout the planning process and event execution to verify expectations are exceeded
• Partners with the Sales team to assist with the sales and turnover process and problem resolution
• Fosters all vendor relationships
• Develops the content and maintains the accuracy of the meeting planners’ information, facility guidelines and online meeting tool
• Verifies that client and meeting planning satisfaction goals are achieved
• Supports and communicates all details of convention events to operating departments and customers
• Manages the quality process in areas of customer service and employee satisfaction
• Provides constructive coaching and counseling to employees
• Directs the development, training, and mentoring of employees
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks
• Motivates and provides a work environment in which employees are productive
• Listens and responds to employee's needs
• Manages group or interpersonal conflict situations
• Develops and manages hourly employees
• Engages in goal setting and conducts reviews for the Convention Service Managers

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 5 years’ experience in the event management or related professional area

Relocation Assistance Available