Assistant Director of Convention Services Job at Marriott Bonvoy (Barcelona)

Job Description

The Assistant Director of Convention Services plays a key role in supporting the strategic planning, coordination, and execution of group events, conferences, and conventions within the hotel. This position reports directly to the Director of Catering & Convention Services and works closely with the Conventions Services teams to ensure seamless delivery of all group and event operations. This position requires a high level of organization, attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate is self-motivated, solution-oriented, and comfortable working independently while representing Marriott International with professionalism and a strong commitment to service excellence. The role involves frequent interaction with clients, partners, and internal teams, requiring excellent communication and relationship-building skills.

Job Responsibility

Assists with forecasting, budgeting, and performance analysis related to group and event operations
Oversees the coordination of all logistical aspects of assigned groups, ensuring accurate and timely communication between clients and internal departments
Works proactively to anticipate client needs, resolves issues, and maximizes customer satisfaction throughout the planning and on-site phases
Maintains strong relationships with key MICE, Corporate, Entertainment, and Leisure group accounts, collaborating closely with Sales, Catering, and Operational teams
Supports the Director of Catering & Convention Services in coaching, guiding, and developing the Convention Services team to ensure high service standards and operational excellence
Ensures that all events are executed in alignment with brand standards, operational procedures, and the hotel’s financial goals
Ensures that all departmental procedures are followed consistently and provides weekly reminders and follow-up to the Convention Services team
Supports the Director of Catering & Convention Services in departmental initiatives, reporting, and strategic planning
Works closely with the Director of Catering & Convention Services on departmental forecasting and budgeting
Reviews BEOs and Group Fact Sheets to guarantee accuracy and completeness, anticipating operational needs to ensure a smooth internal workflow from initial planning through event execution
Collaborates closely with operational departments to ensure seamless communication and alignment throughout all phases of the event
Maintains strong relationships with internal stakeholders to ensure high-quality service delivery
Supervises the Billing and Group Reservations teams, ensuring accuracy in documentation, timelines, and financial processes
Verifies that proformas are accurate and that all financial figures match the information in Opera
Ensures that payments are received within the required timelines and supervises follow-up actions when necessary
Oversees the learning and development of Convention Services talents, ensuring they gain full understanding of the end-to-end event process
Participates in pre-convention meetings as needed and may occasionally attend event exit chats
Provides guidance, motivation, and support to the team, fostering a collaborative and growth-oriented environment. Encourages upselling and proactive service behaviors
Helps develop team specialists in small projects that contribute to departmental improvement and innovation
Acts as a role model for service excellence, professionalism, and Marriott brand standards
The Assistant Director of Convention Services collaborates closely with the Director of Catering & Convention Services in the evaluation and performance review of the team. Their presence and daily work contribute directly to strengthening team engagement and Leadership Index
Will attend hotel meetings whenever required and may designate a team member to participate when appropriate. The role requires a supportive and collaborative approach, ensuring that the team feels guided, empowered, and motivated in their development

Requirements

Possesses strong analytical skills
Proven experience in hotel operations
Experience with sales and revenue management is desirable
Great communication skills, both verbally and written
Fluency in Spanish and in English, both verbally and written
Knowledge of hotel and competitive environment
Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative
Must possess computer skills, including, but not limited to, Microsoft Word, Excel
Good knowledge of Opera Sales & Catering & PMS systems

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