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Assistant Director of Convention Services

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Spain , Barcelona

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Assistant Director of Convention Services plays a key role in supporting the strategic planning, coordination, and execution of group events, conferences, and conventions within the hotel. This position reports directly to the Director of Catering & Convention Services and works closely with the Conventions Services teams to ensure seamless delivery of all group and event operations. This position requires a high level of organization, attention to detail, and the ability to manage multiple tasks simultaneously. The ideal candidate is self-motivated, solution-oriented, and comfortable working independently while representing Marriott International with professionalism and a strong commitment to service excellence. The role involves frequent interaction with clients, partners, and internal teams, requiring excellent communication and relationship-building skills.

Job Responsibility:

  • Assists with forecasting, budgeting, and performance analysis related to group and event operations
  • Oversees the coordination of all logistical aspects of assigned groups, ensuring accurate and timely communication between clients and internal departments
  • Works proactively to anticipate client needs, resolves issues, and maximizes customer satisfaction throughout the planning and on-site phases
  • Maintains strong relationships with key MICE, Corporate, Entertainment, and Leisure group accounts, collaborating closely with Sales, Catering, and Operational teams
  • Supports the Director of Catering & Convention Services in coaching, guiding, and developing the Convention Services team to ensure high service standards and operational excellence
  • Ensures that all events are executed in alignment with brand standards, operational procedures, and the hotel’s financial goals
  • Ensures that all departmental procedures are followed consistently and provides weekly reminders and follow-up to the Convention Services team
  • Supports the Director of Catering & Convention Services in departmental initiatives, reporting, and strategic planning
  • Works closely with the Director of Catering & Convention Services on departmental forecasting and budgeting
  • Reviews BEOs and Group Fact Sheets to guarantee accuracy and completeness, anticipating operational needs to ensure a smooth internal workflow from initial planning through event execution
  • Collaborates closely with operational departments to ensure seamless communication and alignment throughout all phases of the event
  • Maintains strong relationships with internal stakeholders to ensure high-quality service delivery
  • Supervises the Billing and Group Reservations teams, ensuring accuracy in documentation, timelines, and financial processes
  • Verifies that proformas are accurate and that all financial figures match the information in Opera
  • Ensures that payments are received within the required timelines and supervises follow-up actions when necessary
  • Oversees the learning and development of Convention Services talents, ensuring they gain full understanding of the end-to-end event process
  • Participates in pre-convention meetings as needed and may occasionally attend event exit chats
  • Provides guidance, motivation, and support to the team, fostering a collaborative and growth-oriented environment. Encourages upselling and proactive service behaviors
  • Helps develop team specialists in small projects that contribute to departmental improvement and innovation
  • Acts as a role model for service excellence, professionalism, and Marriott brand standards
  • The Assistant Director of Convention Services collaborates closely with the Director of Catering & Convention Services in the evaluation and performance review of the team. Their presence and daily work contribute directly to strengthening team engagement and Leadership Index
  • Will attend hotel meetings whenever required and may designate a team member to participate when appropriate. The role requires a supportive and collaborative approach, ensuring that the team feels guided, empowered, and motivated in their development

Requirements:

  • Possesses strong analytical skills
  • Proven experience in hotel operations
  • Experience with sales and revenue management is desirable
  • Great communication skills, both verbally and written
  • Fluency in Spanish and in English, both verbally and written
  • Knowledge of hotel and competitive environment
  • Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative
  • Must possess computer skills, including, but not limited to, Microsoft Word, Excel
  • Good knowledge of Opera Sales & Catering & PMS systems

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
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