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Brook is the UK's leading sexual health and wellbeing charity, providing inclusive, confidential services and education to support people of all ages. We are committed to changing attitudes, challenging prejudice and championing equality. We are seeking an exceptional, values-driven operational leader to join us as Assistant Director of Clinical Operations, providing strategic leadership and oversight across our national portfolio of clinical services. This is a pivotal senior role responsible for ensuring the delivery of safe, high-quality, innovative and financially sustainable services, while contributing to organisational strategy, growth and continuous improvement. Reporting to the Deputy Chief Executive and working as part of the senior leadership team, you will lead operational performance, governance, service transformation and quality assurance across Brook's clinical services. You will oversee an allocated portfolio of services and contracts alongside providing leadership to the Head of Clinical Operations. You will drive operational excellence through robust performance frameworks and continuous improvement, lead the mobilisation of new services, and provide senior escalation for complex issues, ensuring strong risk management and full compliance with regulatory and contractual requirements. With substantial experience of leading complex healthcare or public health services, you will bring strong strategic, analytical and leadership skills, alongside a commitment to delivering outstanding, person-centred care and fostering a culture of accountability and inclusion.
Job Responsibility:
providing strategic leadership and oversight across national portfolio of clinical services
ensuring the delivery of safe, high-quality, innovative and financially sustainable services
contributing to organisational strategy, growth and continuous improvement
leading operational performance, governance, service transformation and quality assurance across Brook's clinical services
overseeing an allocated portfolio of services and contracts
providing leadership to the Head of Clinical Operations
driving operational excellence through robust performance frameworks and continuous improvement
leading the mobilisation of new services
providing senior escalation for complex issues
ensuring strong risk management and full compliance with regulatory and contractual requirements
Requirements:
Significant senior operational leadership experience within healthcare, public health or related services
Significant experience of providing strategic operational leadership across complex, multi-site healthcare or public health services
Proven experience of delivering high quality services within complex contractual and regulatory environments
Experience of leading organisational change, service transformation and operational improvement programmes
Experience of budget management and financial oversight across multiple services
Demonstrable experience of working collaboratively with commissioners, partners and senior stakeholders
Experience of contract mobilisation, redesign and performance improvement
Experience of leading high-performing teams through periods of change and growth
Experience of accountability for organisation-wide operational performance, governance and service improvement
Experience of managing complex complaints, incidents and operational risk
Experience of supporting complex staffing and workforce management issues
Experience of developing and managing external stakeholder and subcontractor relationships
What we offer:
4 Day Week (Working 20% hours less without salary decrease)
Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
Sick pay (from 3 up to 12 weeks fully paid)
Flexible working
Gratitude scheme
Assisted purchase scheme
Cycle to Work up to £1k
Employee Assistance Programme (EAP)
Long service awards
Maternity and paternity pay
Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings