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Directs and supervises staff and resources to ensure efficient and effective operations of interoperability and document management systems. Plans, develops, and directs enterprise-wide activities associated with the implementation, maintenance, and strategic enhancement of OnBase and RightFax as enterprise systems. Oversees interoperability with Care Everywhere and connectivity to HIEs (ex, RRHIO, TEFCA, CareQuality, eHealth Exchange) using HL7 and FHIR standards. Oversees the archive of clinical data into archival solutions to ensure long-term data preservation and regulatory compliance. Serves as advisor to institutional leadership on policy, procedures, and practice changes related to document management workflows, data archival processes, and interoperability standards in inpatient and outpatient settings, and attends senior leadership forums. Engages in the development and execution of strategic plans for document management, data archival, and interoperability initiatives to help achieve the mission of empowering healthcare, education, and research partners across the University with digital technology that drives efficiencies, creates value, and improves competitive advantage. Serves as a member of IT Leadership, with organizational impact that contributes to and operationalizes strategy over the mid-term for the complete lifecycle of clinical data—from active use through long-term preservation (2-3 years).
Job Responsibility:
Directs and supervises staff and resources to ensure efficient and effective operations of interoperability and document management systems
Plans, develops, and directs enterprise-wide activities associated with the implementation, maintenance, and strategic enhancement of OnBase and RightFax as enterprise systems
Oversees interoperability with Care Everywhere and connectivity to HIEs using HL7 and FHIR standards
Oversees the archive of clinical data into archival solutions to ensure long-term data preservation and regulatory compliance
Serves as advisor to institutional leadership on policy, procedures, and practice changes related to document management workflows, data archival processes, and interoperability standards
Engages in the development and execution of strategic plans for document management, data archival, and interoperability initiatives
Serves as a member of IT Leadership
Acts as an accountable leader for the interoperability and document management team
Collaborates with key stakeholders to integrate OnBase, RightFax, and clinical data archival strategies with the hospital's and department's strategic plans
Supports regulatory compliance initiatives
Collaborates with external partners to ensure seamless data exchange and connectivity
Provides clinical systems analysis and area expertise
Creates and fosters relationships with relevant clinical, operational, and technical teams
Partners with compliance and legal teams
Works with IT Service Management teams
Engages with external vendors and partners
Communicate with stakeholders
Influences others on policies, practices, and procedures
Manages a job family or large team
Leads career development efforts
Provides coaching/mentoring
Acts as a champion for continuous improvement
Leads a high-performance team
Allocates and assigns personnel and technical resources
Maintains hiring, firing, promotion, performance, and reward authority
Responsible for one or more elements of an operating or capital program budget
Plans, manages, and participates in relevant department capital and operating budgeting processes
Keeps abreast of industry standards, practices, and new technologies
Serves as an active member of the IT Leadership team
Offers resources and assistance when possible
Subscribes to and models URMC ICARE and Meliora values
Requirements:
Bachelor’s Degree in Business Administration, Information Technology, Engineering, or other related field required
or equivalent combination of education and experience
3 years of experience with Epic interoperability systems required
3 years of progressive experience at a supervisory level in a technology environment required
Experience in an academic medical center or health system preferred
Experience with healthcare data exchange standards preferred
Ability to communicate effectively at all levels of the organization, including with executives, physicians, and nurses, with the ability to discuss technical information in a meaningful way with persons of varying levels of expertise preferred
Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues. Knowledge of leadership and staff development practices preferred
Strong oral and written communication skills with the ability to create clear, concise, and prompt communications required
Strong follow-through skills with the ability to manage multiple initiatives simultaneously. Ability to establish strategic direction and business plans for sub-service line required
Exhibits managerial courage. Willing to take calculated risks and to speak up for the best interests of the team required
Nice to have:
Experience in an academic medical center or health system
Experience with healthcare data exchange standards
OnBase/RightFax system certification
Epic certifications in HIM, Care Everywhere or Bridges