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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Director Event Management

Malaysia, Johor Bahru · Job Posted January 24, 2026
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Job Description

Oversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department.

Job Responsibility

  • Oversees functions of Event Management, including Event Planning, Banquets/Catering, Event Service and Event Technology
  • Ensures implementation of brand service strategy and initiatives
  • Executes all property events with seamless turnover from sales to operations
  • Ensures team meets brand’s target customer needs
  • Ensures employee satisfaction
  • Focuses on growing event revenues
  • Maximizes financial performance of the department
  • Manages Event Management operations and budgets
  • Researches and analyzes new products, pricing and services of competition
  • Reviews scheduled events and troubleshoots potential challenges/conflicts
  • Ensures property is apprised of all groups impacting operations
  • Works with culinary team to ensure compliance with food handling and sanitation standards
  • Oversees Event Operations including Banquets, Event Services and Event Technology
  • Oversees event planning team (BEO/Resume writers)
  • Ensures meeting space and heart of house areas are cleaned and maintained
  • Ensures furniture and equipment is maintained and inventory levels are kept
  • Leads execution of brand service initiatives in event management areas
  • Develops and leads execution of Event Management strategy
  • Leads Event Management teams
  • Sets expectations and holds team accountable for service behaviors
  • Communicates clear and consistent message regarding departmental goals
  • Identifies key drivers of business success
  • Ensures integration of departmental goals in game plans
  • Ensures brand and regional business initiatives are implemented
  • Manages profitability
  • Encourages calculated risk-taking to generate revenue
  • Works directly with major groups when high profile and financial impact is significant
  • Develops working relationships with outside vendors and establishes prices and service agreements
  • Ensures exceptional customer service
  • Creates atmosphere that meets or exceeds guest expectations
  • Consults with customers to determine objectives and requirements for events
  • Reviews and responds to results of Event Satisfaction Survey
  • Conducts human resources activities
  • Works with Human Resources to ensure compliance with laws and regulations
  • Reviews property specific event operations annually
  • Reviews staffing levels to ensure guest service and operational needs are met
  • Communicates and ensures execution of emergency procedures
  • Ensures regular, ongoing communication in all areas of event operations

Requirements

  • High school diploma or GED
  • 4 years experience in event management, food and beverage, sales and marketing, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in event management, food and beverage, sales and marketing, or related professional area
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