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Assistant Director, Claims

United States, Mesa · Job Posted April 23, 2026
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Job Description

The Assistant Director of Claims is responsible for overseeing department operations and initiatives. They will work with other senior leaders to outline department and company goals, and strategies to achieve these goals.

Job Responsibility

  • Maintains operational efficiency through regular review of performance KPI’s, staffing, department metrics, and operational resources (policies and procedures, reporting, etc.)
  • Is forward thinking and identifies opportunities to contribute to the overall goals and strategy of the organization
  • Drives for continuous improvement and positive change within their department
  • Has a strong focus on promoting team development, motivation, and positive morale
  • Strives for personal development and identifies ways to continue to grow within the role

Requirements

  • High school diploma required
  • Bachelor’s Degree preferred
  • Progressive track record with 3-5+ years of leadership experience
  • ideally with call center, operations center, or customer service experience
  • Proven ability to effectively lead a team and achieve performance and project goals
  • Strong communication skills and comfortability presenting information to internal and external customers and clients
  • Strong organization skills, ability to prioritize, meet deadlines, and appropriately delegate
  • Ability to think big and challenge the norm
  • Strong decision quality and ability to operate in the gray
  • Skilled at developing other leaders

What we offer

  • Work From Home
  • Medical, dental, and vision insurance
  • 401(K)
  • Company paid life insurance policy
  • short and long-term disability coverage
  • Growth Opportunities
  • Tuition Reimbursement
  • Wellness Program
  • Competitive pay
  • Consistent Work Schedule
  • Game Room
  • In-House Gym
  • Social Events
  • Company outings, personal rewards, amazing prizes
  • Paid Time Off including wellness days, holidays, and vacation time

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