Assistant Department Manager, IKEA

IKEA

Location:
Italy, Rimini

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Manage department goals, action plans, and customer experiences; Ensure the accurate presentation of IKEA products; Use sales steering and forecasting to maximize profitability; Monitor KPIs, analyze market and feedback data, and address business opportunities; Recruit, train, and develop staff while promoting sustainability.

Job Responsibility:

Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities
Follow up and act accordingly by using proven solutions and good examples
Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points
Apply actively sales steering to department’s top-selling products, prioritized products and IKEA service products in every channels, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability
Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels, and analyzing stock availability
Be an active speaking partner with your Store Commercial Team, Other STOREs and the central team by keeping an active eye on the competition and sharing best practices and prove solutions
Proactively work with HR department to have the right number of competent colleagues in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind
Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience
Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleague and ensure a succession planning
Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering

Requirements:

Proven experience in Sales
Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L
Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
Ability to organize and prioritize different tasks and processes
Ability to identify business opportunities and to create a high commercial performance
Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
Ability to speak fluent in Italian and English

What we offer:

Inclusive work environment
Professional development
Succession planning
Sustainability initiatives

Additional Information:

Job Posted:
October 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Department Manager