Assistant Department Manager, Front End Job at Alaska Commercial Company (Bethel)

Assistant Front Office Manager

We are seeking an exceptional Assistant Front Office Manager to join our opening...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in front office or guest services within a high-end hotel environment
Strong leadership and interpersonal skills, with the ability to motivate and develop a team
A commitment to delivering personalised, anticipatory service
Excellent organisational and problem-solving abilities
Knowledge of front office systems and procedures

Job Responsibility

Support the Front Office Manager in managing daily operations across all front office areas
Ensure an efficient and elegant check-in and check-out process for all guests
Lead and inspire the front office team, fostering a culture of excellence and collaboration
Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
Monitor guest satisfaction and implement strategies for continuous improvement
Assist with staff scheduling, training, and performance management
Uphold compliance with all brand standards, policies, and procedures
Act as the Front Office Manager in their absence, ensuring operational continuity
Communicate effectively with other departments to deliver a flawless guest experience

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes

Fulltime

Assistant Front Office Manager

The Resort Assistant Manager (RAM) is an essential member of the Front Office Te...

Location

United States of America , Calistoga

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of previous Rooms Division supervisory or management experience required
Experience in a luxury resort highly preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Strong communication and interpersonal skills
Creates motivating work environment
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Valid Driver’s License required and clean driving record
Valid Responsible Beverage Service (RBS) certification

Job Responsibility

Manages the Front Desk, Guest Relations, and Guest Service Agents
Interviews, trains and provides real time feedback
Conducts Performance evaluations and disciplines staff when needed
Create and monitor schedules of staff and assist in processing payroll
Assist in inventory and ordering of all Front Office Supplies
Assist Residence Manager with Residential requests to ensure satisfaction
Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures and discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups
Welcome and escort VIP guests

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Assistant Front Office Manager

This key management role is responsible for all managing the day-to-day operatio...

Location

United States of America , Philadelphia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division
Requires reading, writing and oral proficiency in the English language
Must provide work authorization document - proof of eligibility to work in the United States of America

Job Responsibility

Manages staff in Front Desk Department. This includes training and scheduling staff. Additionally, provides oversight of other Rooms Departments, such as: Guest Services, Concierge, Communications (PBX), etc.
Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary and discounted stays at Four Seasons hotels & resorts around the world
paid time off
family planning assistance including up to 8 weeks of paid New Parent Leave
life insurance
pet insurance

Fulltime

Assistant Front Office Manager

The Four Seasons San Francisco at Embarcadero is looking for an Assistant Front ...

Location

United States of America , San Francisco

Salary:

82976.80 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Luxury Hotel supervisory experience preferred
College degree preferred
Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities
Solid working computer skills and knowledge including but not limited to Opera PMS, Excel, Word, PowerPoint and Internet
Ability to quickly and positively establish rapport
Excellent communication and problem solving skills
Strong leadership skills
Reading, writing and oral proficiency in English
Successful candidate must possess legal work authorization for the USA

Job Responsibility

Manages the staff at the Front Desk
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures and protocols are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements

What we offer

Generous medical, dental & vision insurance plans
401 (k) Retirement plan
Complimentary stays at other Four Seasons properties
Free meals on duty
Paid holidays, vacation & sick days

Fulltime

Assistant Front Desk Manager

The Beverly Wilshire, A Four Seasons Hotel is looking for an Assistant Front Des...

Location

United States of America , Beverly Hills

Salary:

75000.00 - 82400.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Work authorization for the location is required
Shares a passion for excellence and infuses enthusiasm into everything they do
Ability to shape guest experience by providing exceptional knowledge and service
Manages staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge
Oversees the CORE team in the absence of the department manager
Directs all activities of employees
Interviews, trains and schedules staff
Conducts Performance Evaluations and disciplines staff when needed
Resolves customer complaints
Handles guest interactions with the highest level of hospitality and professionalism

Job Responsibility

Act as the manager on duty in the hotel when senior managers are not available
Manage shifts in the Rooms Departments as required
Oversee, direct and control the activities of the various Rooms departments, with a focus on Front Desk
Oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager
Ensure supervision of all departments assigned on the overnight shift
Responds to a wide variety of guest requests
Ensures guests are provided with an exemplary level of service
Responsible for any related assignments to the Rooms division
Reviews and monitors schedules of staff
Frequently tours the hotel to ensure maintenance and upkeep

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Assistant Front Office Manager

The Roxy Hotel is looking for a motivated, charismatic and reliable Assistant Fr...

Location

United States , New York

Salary:

65000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

MUST have hotel front desk experience
Open availability, able to work late nights, weekends and holidays
Excellent guest relations and communication skills
A positive attitude and team mentality

Job Responsibility

Maintaining a high level of guest service by providing support to Front Office and Front Service teams
Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations
Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction
Assisting in daily room inventory control
Resolve guest issues and concerns to ensure a positive experience from beginning to end
Follow up on any previous shift’s outstanding issues to ensure a timely competition
Supervise the service of Front Desk, Guest Services, Bell and Door teams
Ensuring all signature service standards are complied with and that policies and procedures are consistently applied
Manage guest relations and info mailboxes on a daily basis

What we offer

401k plans (With matching after 1 year)
Health insurance (medical, vision, dental)
Paid time off for full time employees
Career advancement, in-house training and an orientation program

Fulltime

Resort Assistant Manager

Supervises a given shift at the Front Desk. Directs staff that performs the foll...

Location

United States of America , Maui

Salary:

77600.00 - 86000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Two years previous hotel management experience, preferably in the front office
Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area
Requires knowledge for the ability to operate computer equipment and the reservations system
The ability to read and speak English
Tuberculosis Clearance
Maui Liquor License

Job Responsibility

Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Overnight Resort Assistant Manager

The Overnight Resort Assistant Manager (RAM) is an essential member of the Front...

Location

United States of America , Calistoga

Salary:

80000.00 - 85000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

1+ years of previous Rooms Division supervisory or management experience required
Experience in a luxury resort highly preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong communication and interpersonal skills
Creates motivating work environment
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Valid Driver’s License required and clean driving record
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization

Job Responsibility

Manages the Guest Relations and Guest Service Agents. Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed. Create and monitor schedules of staff and assist in processing payroll
Assist Residence Manager with Residential requests to ensure satisfaction
Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures and discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Guests and Groups. Welcome and escort VIP guests
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashier’s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, on the phone, via email and Chat Messenger
Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests
Works harmoniously and professionally with co-workers, guests, clients, vendors, etc

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

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Assistant Department Manager, Front End

Job Description

Job Responsibility

Requirements

What we offer

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